EM TuningMonster Motorsport
Results 1 to 10 of 10
  1. #1
    John @ PB's Avatar
    2nd Gear

    Status
    Offline
    Join Date
    Sep 2010
    Posts
    360

    Pay less when buying from us in the future....

    What you want is very important to us, but late last year we realised that we had started to neglect this. Our own desire to grow and shape our business into what we thought you wanted resulted in us taking our eye off the ball. This year, we're aiming to do much better, by listening a lot more and doing what we can to meet your needs and make doing business with us a more beneficial experience.

    For some time now, you have pointed out that a 5% discount on 100+ orders is not beneficial if you place regular smaller orders. You have also commented that our shipping charges haven't always been competitive. Therefore, from today we will no longer be offering discounts of any kind. Instead, we will be offering free delivery on all orders (no minimum spend) destined for mainland UK addresses. In addition, we will also be offering significantly reduced shipping charges on all other orders going to non-mainland UK addresses. In a nutshell, you will now be paying less every single time you order from us, whether you spend 5 or 500.

    To make this possible, the free delivery option will use an economy service that will take 3-5 days. We hope that this will suit in most cases, but if ever you need your order quickly then a competitively priced 1-2 day express service will also be available. And what if you do not live at a mainland UK address? Well, clearly we cannot offer free shipping to destinations where the costs would make sales unprofitable, but we do hope that our new shipping rates are appealing: they're certainly cheaper than ever before, in many cases by a huge margin. The savings on offer will add up to a good deal, particularly if you order from us on a regular basis throughout the year.

    Finally, if you live in Canada or the USA we are very sorry, but we will no longer ship orders to you. Difficulties with customs have increased recently, making the shipping process more time consuming. All things considered, shipping to North America has actually become a cost to us when our time is factored in. Thank you very much for your past custom; we've greatly appreciated it. Finally, to reassure you, we will continue to provide advice and support in relation to past orders in the future; please contact us in the usual way if ever you need assistance.

  2. # ADS
    ADS
    Join Date
    Always
    Posts
    Many
     
  3. #2
    S3 Paul's Avatar
    6th Gear

    Status
    Offline
    Join Date
    Oct 2006
    Posts
    2,764
    This actualy sounds like the kick up the bum i need to get my kit restocked ...
    Noggy Blue 2001 S3

    I ask questions because i change my mind so much. If i ask questions you have already covered... just leave it be?

  4. #3
    2nd Gear

    Status
    Offline
    Join Date
    Mar 2009
    Posts
    470
    John,

    Nice one, I have just received an order because I was trying to make the most of your last shipping offer before it ended. This new offer will certainly make me order smaller orders/items more regularly. Many Thanks.

    Ryan
    B6 S4 4.2L V8 Cabriolet Black Manual Quad Milltek Non Res

  5. #4
    phoenixv6quattro's Avatar
    staylowmovefast

    Status
    Offline
    Join Date
    Sep 2009
    Location
    wycombe
    Posts
    1,395
    Thats very good of you guys as I place regular small orders (5-6 a year at the mo). Cheers fellas! Ppint to note though, I shop from you guys for 2 reasons......

    1. The first time I called and wasn't looking to buy anything (made the guy aware) but needed some sound advice which was provided in great detail. This carried a long way with me as various other companies I had phoned either switched off to me (because I wasnt buying) or made excuses and hung up (no names mentioned but they were the larger detailing specialists around the south).

    2. I think your website is excellent and the way its sorted and sub-sorted is excellent. You have actually taken the time too to give descriptive details and info on ALL the products that you stock (which must have taken fuc*ing ages!)..........Well done.
    IT COULD ALWAYS BE WORSE SO KEEP ON SMILING

  6. #5
    James.Asbri's Avatar
    Vorsprung Durch Technik
    Snake Champion

    Status
    Offline
    Join Date
    Aug 2009
    Location
    Cardiff
    Posts
    1,181
    Quote Originally Posted by phoenixv6quattro View Post
    Thats very good of you guys as I place regular small orders (5-6 a year at the mo). Cheers fellas! Ppint to note though, I shop from you guys for 2 reasons......

    1. The first time I called and wasn't looking to buy anything (made the guy aware) but needed some sound advice which was provided in great detail. This carried a long way with me as various other companies I had phoned either switched off to me (because I wasnt buying) or made excuses and hung up (no names mentioned but they were the larger detailing specialists around the south).

    2. I think your website is excellent and the way its sorted and sub-sorted is excellent. You have actually taken the time too to give descriptive details and info on ALL the products that you stock (which must have taken fuc*ing ages!)..........Well done.
    +1 Can't really say any more than that!

    It's nice to see a company listen, I will be placing smaller order but more frequently in the future.

    Thanks

    James


    MY11 Audi A3 Black Edition | Ibis White

    Technology Pack | Interior Light Pack | Heated Front Seats | Tyre Pressure Monitor | Folding Mirrors | Deletion of Model & Engine Capacity

    Follow me on Twitter

  7. #6
    thelomondaudigroup's Avatar
    1st Gear

    Status
    Offline
    Join Date
    Feb 2010
    Location
    Glasgow, United Kingdom, United Kingdom
    Posts
    270

    My Social Networking

    Follow thelomondaudigroup On Twitter Add thelomondaudigroup on Facebook Visit thelomondaudigroup's Youtube Channel Visit thelomondaudigroup's Instagram Channel
    I didn't even know we got a discount from you's, put in an order for first time aswell couple weeks ago. Could you let me know what discount code to use please, and I'll be sure to be returning after a great service

  8. #7
    JD09's Avatar
    I'm not modding, I'm improving

    Status
    Offline
    Join Date
    Dec 2009
    Location
    Cheshire, Alderley Edge
    Posts
    3,080
    Great news John and as I thank you my Werkstat kits appear to be very low

  9. #8
    JD09's Avatar
    I'm not modding, I'm improving

    Status
    Offline
    Join Date
    Dec 2009
    Location
    Cheshire, Alderley Edge
    Posts
    3,080
    John, do you mind me spreading the word on another forum I frequent, ClioSport.net?

  10. #9
    S3RYE's Avatar
    Interior Next!!

    Status
    Offline
    Join Date
    Apr 2009
    Location
    London/Essex
    Posts
    3,456
    i agree with everything pheonix said!! tbh i quite liked the discount thing you did.. i recently spent around 170 with you and you knocked about a tenner off... but this free delivery also works well and i will continue to purchase my cleaning products from yourselves... thanks
    Gone but not forgotten......
    S
    3 - Phantom Black - Black Optics - Most Extras

    Mods: Revo Stage 2+ - 18" BBS ch/Michelin PS2 - Recaro OEM Buckets - Milltek TBE NonRes/Sports Cat - Evoms Intake - APR hpfp - H&R Springs/ARBS F&R - Sachs Clutch/Luk DMF - AP Racing 6 Pot BBK - 10mm Spacers - Black Rings
    Mods To Do: Full Retrim - MY11 RNSe - Coilovers- Plenty Carbon




  11. #10
    crazypainter's Avatar
    3rd Gear

    Status
    Offline
    Join Date
    Jun 2010
    Location
    Surrey
    Posts
    587
    Firstly, honesty counts alot in my book. You opened this thread by admitting failings as you see it, you could have just said you would be giving free delivery on all orders and dressed up a bit. But you didnt, you told it like it was. i have recently ordered from you, and echo others comments. I recieved great info on the phone and didnt feel like i was keeping you from something else. It adds a feel good factor to a purchase when you recieve good customer service, and its rare these days. Again the website is superb, i like that you have your say on products as opposed to just copying verbatim whats written by the manufacturers, although thats included also. There is plenty of method advice etc also. All round i am extremely impressed. I Have only used one of the products i have bought from you so far, Raceglaze interior shampoo, it worked a treat. Looking forward to using the rest in the coming weeks. Now, how about a free detailing brush seeing as I have said such positive things ?

    Joke !!!

    Although i am off to order one now as its free post........
    Need pinstriping? : www.crazypainter.com

    A4.. 1.8T.. Remapped .. Saloon.. Atlas Grey.. Votex Kit..

 

 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Single Sign On provided by vBSSO

Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

Content Relevant URLs by vBSEO