Folks.. It is regrettable that I will have to introduce this.
There have been a number of occasions where I have been asked to book cars in for work, custom remapping etc, only for the people to not turn up, nor contact me to say they are unable to make it, and avoid my calls thereafter..
This costs me money.. Where I take bookings into the diary, it is a busy diary where I am typically booked 10-14days a head.
I cannot continue to take bookings like this where folks simply do not turn up. Its ignorent and costs me lost bookings for others.
It is the minority who as usual screw things up, but a growing minority it seems, who seem to not care less about what not turning up means to the likes of me.
What I now ask of folks (at my discretion eg: those who I already know have the option of deposit and the 5% overall discount) is those who would like to book in, do so by also placing a non-refundable deposit @ time of booking, which becomes part payment against the final bill. For those doing this, and paying this 50% deposit, I will offer a 5% overall discount off the total bill.
Where I have quoted for a custom remap for example, I will ask 50% deposit with the booking. It is non-refundable, but transferable to a subsequent booking where I have been given at least 48 hours notice to their booked in date. The final bill will benefit from a 5% overall discount for those paying this deposit.
I have had enough of time wasters. It cannot continue. I'm sorry.
NAME AND SHAME:
Final Straw: today someone called Ash off the 8L forum wanted an S3 hybrid mapped... no show, no contact.. A completely wasted booking day for me.
22nd August: Adrian with an S3, no show and hangs up when calling to confirm if there is an issue.. another no show.. nice..