Spin140 said:
I've had 5 cars remapped by Superchips with the last 2 being Bluefin application with absolutely no problems at all.I was also under the impression that the MKivs forum were all very pleased with their service after the numerous group buys so will have to log on to check it out as not frequented for a while.
Erm . . . uk-mkivs are generally older-spec ECUs. Furthermore, people like a bargain. If they "think" they are getting a product similar to what competators offer, but cheaper (due to "group buy" discounts), then they will "feel" pleased.
Being as we are discussing here in the B7 forum, ECUs will be the latest generation. It is these latest gen ECUs which Superchips have specific problems (and always have).
Spin140 said:
This is important to me as I'm about to transfer my Bluefin handset to the wifes car a jetta 2.0tdi DSG - FOC as classed as a reset at the superchips HQ.
Erm, again, you know that won't happen. It is a hollow promise from Superchips. The Bluefin devices are "locked" to the original car, and are non-transferrable. The only way that will happen is if you actually work for Superchips.
Spin140 said:
On every visit I have yet to see anything except expensive quality cars in the line up so it seems unfair to keep tarnishing them with the chav image of old,
So, you don't class a Ford ASBO, or a Astra VXR, or a Renault Megane, and the likes as "chav" ??
Spin140 said:
all companies can improve and it may be a case of poor franchise operators rather than the actual company and its products.
You are absolutely correct - companies CAN improve, but sadly, Superchips maps don't. The only thing Superchips have improved is their marketing - and if you are taken in by marketing hype . . . well, I'll not answer that, because you will probably accuse me of being derrogatory.
Regarding the "franchise" comment, a franchisee can only deal with the products they are supplied with. If they get crap products, then they will give crap service.
Spin140 said:
Law of averages must state that for every satisfied customer there is bound to be a small percentage of unhappy ones
Oh, I agree with you - some peeps just can't be pleased!
Spin140 said:
so the same sort of comments could be levied at places like AMD according to past posts on here and on MKivs forum, generally people are happy to rant about bad experiences all day long whereas the happy folk just keep quiet.
Again, you are quite right. Bad news travels much faster than good.
However, peeps who use Revo/AMD/GIAC/Oettinger/MTM are generally "enthusiasts", and read dedicated VAG mags and forums. Whereas, the vast majority of Superchips users are the "What Car" reading reps, who frequently have no brand loyalty, and switch between one brand an another. They get sucked in by the glossy adds in What Car, think it is gospel truth, go for Superchips, and think they are the bees knees. You will probably find those who do have problems, won't actually ask about it, instead removing it, for fear of jeopardising their lease agreements.
Your comment on AMD is interesting. Previously, AMD enjoyed an excellent reputation. However, they were bought out by BigBoysToys, and all the top blokes left and formed a rival company. BBT are not a particularly "good" company to deal with! <wink>
Spin140 said:
The service I have recieved and the gains have been superb which is the reason I return time and time again so this is all a bit of a revelation to me.
OK, fine. Pleased you like it.
Spin140 said:
No I'm not on commision or even remotely connected to superchips but do like to see everyone get a fair deal, I'll forward this link onto the tech director at superchips and see what he makes of it.
Hmmm - you are "not on commision", yet you have contact with the "tech director at superchips" . . . I see a conflict in your statement!