Ok so I've been using the dealer mostly for everything for 6 years now.
My experience has been good, service great, good people and usually good results. They're not always the cheapest as I'm sure you know, but they're not always the most expensive in the long run either.
However, moneys tight n times are getting harder for everyone. I've just been to the dealer and paid £265.00 for a fuel filter change and a new set of glow plugs fitted, now the brake warning light has come on.
I've checked and pads "seem" fine, the discs are a little lipped but again " seem" fine.....I can't complain really as I'm almost sure they're the original discs, with at perhaps 1 set of pads fitted, maybe 2, I'll need to check, so they don't owe me anything.
In fact I don't think I've had to look at my brakes for the last 3 years, although my mileage has dropped significantly to be fair.
Anyhow, here's what I found......
Dealer V Indy pricing differential