You didn't state what engine / model but I'm looking at the ErWIN Audi Official workshop manual 'Maintenance' edition 10.97 I downloaded this last year. It states every A4 2000 > Long service Tooth belt replacement at 120,000km = 74,600 miles (Approx)
The Vehicles it lists off are as follows:
In addition to longLife service:
V Belt and ribbed belt: replace (4 cyclinder 5V petrol engines)
Ribbed belt: replace (4 cyclinder 2V petrol engines)
Ribbed belt: replace (V6 petrol engines)
Toothed belt: replace (4-cyl. 5V 1.8 litre turbo charged petrol engines)
Toothed belt: replace (V6 2.4Litre. 5V petrol engines)
Toothed belt, tensioner roller, idler wheel and tensioning lever for camshaft: replace (V6-2.7L engines AGB, AZB)
Toothed belt and tensioning roller: replace (2.8L. 5V Petrol engines)
toothed belt for camshaft and injection pump: renew (V6 TDI engines)
I can't believe a service person has got confused between 120km and miles. I've never heard of any car that has a timing belt good for 120,000 miles. (I can always be proved wrong)
You wouldn't have a leg to stand on if your timing belt went after the service time based on an unrecorded phone call.
You would be looking a bill inexcess of £1,000 for a dealer to fix a snapped belt!
I would call them again to see if you get the same 120K miles chat again and give them the chance to make sure they're right and if they still get it wrong I'd get their name and ask to speak to the service manager. Then I'd ask him. It'll be interesting if he gets it wrong! Relay your concerns, cos it would appear to me that these dealerships are hiring folk without any knowledge or experience (which I know is not unheard off) yet we are being charged £75/hr. Which I'm pretty sure the techs don't get more than £9/hr. Which begs the question where the outrageous garage rate goes towards?
Then I'd send an email off to Audi customer service. Apparently the emails go via Germany and that's why it take Audi UK so long to reply! Yeah the internet is so busy these days! /ubbthreads/images/graemlins/****.gif