I have the same on my Concert II. If the volume control is turned up quickly, it reduces in volume!
I think, (and i may be wrong), that it's supposed to do that. The only way to turn it up, is move the volume knob slowly.
I must admit - it's an annoying feature. I presume it does that so the volume can't be accidentally turned to 'mega' decibels, and deafen everybody.
I wish I could disable the feature, though.