I've just had the same problem and wasn't sure if the servo had lost strength (as it still worked when removed) or if it was the resistance in the flap mechanism. Very easy to remove the glovebox, 4 bolts along front, 2 below, one behind side panel that pops off. Refitted the motor and it was working for a bit, but unplugged it in the demisting position and think I'll leave it like that as i dont think it ever would need to be closed.
Green is for the defroster flap - 8E2 820 511 B superseded by G
Red is for the left hand side temperature flap - 8E2 820 511 A
Blue is the Air recirc flap 8E2 820 511 D (G135)
There is another motor under the drivers side for the RHS temp flap
If you put a new motor in you may need registered VAG COM to align it by going to the HVAC module, Basic settings, block 01. This cycles all the HVAC motors to their extremities.