just had an absolute nightmare
basically i took the car in to the above stealers to invetigate clutch judder ( for which offered to pay to have rectified if necessary). To all intents and purposes it sounds like all they did was drive it round the block a few times wihout any further investigation-they then reported back to me that its all fine and that was that.
In the meantime they gave me a courtesy car which on my return they say now has a scratch on the bumper but I know full well that I didn't hit, bump, scratch or scrape anything-I only had it 24 hours!!
They are insisting it wasn't there before and that 'someone could have hit me in the car park' and that I'm now liable to pay a Ł250 excess, which understandably I'm not too happy about.
What are my options because like an idiot I didn't check the car when it was first given to me and i know that when it was given to me it was a monday morning, they were busy and I bet the inspection wouldn't have been as thorough.
Any ideas on my options guys?