After many years as a Jap fan (last two cars being a Primera eGT and then a GT which I still have) I decided to give the German cars a go. After owning my A3 for nine months it was due it's next service (50k). I visited my local Audi dealer (one of the biggest in the UK) to book it in. It was like walking into the Taj Mahal - it was impressive - guys in suits - free coffee etc. and a comfy lounge to wait in.
But that's where the quality ended!
The service was atrocious and incompentent but I thought it was maybe a one off.
Shortly afterwards I had to book my car in again for another procedure peculiar to Quattros. Another farce ensued - it wasn't a one off!!!
I am currently trying to get the dealer to sort out the two messes they made. If they can't resolve the problems to my satisfaction I will name the company and share my experiences with you all.
I was very pleased with my A3 before I handed it over to the 'professionals' - now I feel my enthusiasm for the car has been tainted. I just don't feel the same about driving it.
I would be interested to hear from other owners regarding problems with quality of after-sales service.