New A3 Died

Hello All,

I'm a Leon Cupra driver but I'm posting this for my mum who drives a new shape A3 SE 2.0TDI with DSG. I'm sure most new A3's are fantastic cars! I'v took it for a spin and I loved it. It was solid, comfortable and had a very refined diesel. However she's had nothing but trouble and I was wondering if anyone can shed any light on the problems she's had? The car is 2 months old. First problem is the air con failed. Audi (Ridgeway, Newbury) said it would be 10 days to get a new compressor clutch. 10 days later they couldn't fix it. Audi said it would be another 10 days for a new compressor from Germany. Well after the third visit yesterday after still not being able to fix it the car completely died this morning taken Audi service two hours to get her from about 30mins away. Failed alternator! We are building a case to get all her money back and I would love to know if it usually takes 10 days to get parts? With the current Audi reputation is it normal for three visits and still no resolution on a new car?

3 cases ah, that's good to hear it must be very rare. I think mum's going to stay with Audi as the general quality is excellent. Just looks like she's got a friday job! I think Audi should do something about this 10 day part problem.

Not sure about Audi but I used to do work for Opel. They have different order types one of which is VOR (vehicle off road). Their aim is to deliver the part the next day anywhere in Europe. I would expect most companies to have a similar order type for urgent orders.

Although the A3 is relatively new, the warehouses should now be well stocked with replacement parts. I would say that 10 days is totally unacceptable and would have thought no more that 2-3.

HTH
Dave