Hi guys,
Recently had some warranty work done on my car - the paint on two of the alloy wheels was fading and the headlights were steaming up which was began to leave water marks on the lenses.
1) Car was booked in on 14/10/09 for work to be carried out, the car was collected from my work at 9AM.
2) Car was returned on the same day at around 17:30, two new wheels and headlights fitted. Wheels looked fine but the alignment of the headlight units was just shocking. There was far too much gap (5-6mm) between the edge of the headlight and bumper on one side and around 2mm on the other side. The car looked like it had been very poorly repaired from a front end accident!
3) Called the dealer, explained the problem and that I wasn't happy. I asked for the headlights to be fitted as per factory spec meaning GO AND HAVE A LOOK AT THE A3 IN YOUR SHOWROOM AND FIT THEM EXACTLY THE SAME AS THAT!! They collected the car at 9AM on 16/10/09 to rectify the problem.
4) Car returned at around 2:30PM, the headlight that was correctly aligned had now been tilted back to open up the gap between the edge of the headlight and bumper to match the misaligned headlight on the other side. The guy who dropped the car off was quite rude and told me that the 'master tech' had fitted them this time so that's the best they they are going to be!
5) Called the dealer and they said they would send out the master tech to have a look and adjust the headlights on the car park at work to my satisfaction. I wasn't happy with this because they are xenon headlights and a 2mm adjustment will be magnified by the projector lense and therefore throw the beam alignment out. I insisted that the beam will need to be re-aligned once the headlights have been correctly fitted. I also advised that I was going to check the fitting on a new A3 at my local dealer and get back to them on Monday.
6) Went to my local dealer on 17/10/09 and checked the A3 in the showroom, as expected, there is only a 1.5-2mm gap between the headlight and bumper.
7) Over the weekend (18/10/09) I took some photos of my headlights and used a 5mm spacer as a measuring gauge (I took a reading with a vernier caliper which confirmed the spacer is 5mm and took a photo of this too). The gauge fits perfectly into the gap on one side but doesn't fit in the other so not only is the gap too much but both sides are inconsistent. This was documented with photos and emailed to the dealer.
8) Dealer responded on 20/10/09 and asked for my measuring tool so they could fit the headlights correctly, they said they would call me on 21/10/09 to arrange to get the car back in.
9) Dealer did not call on 21/10/09, I called them on 23/10/09 but the service rep dealing with the case was 'busy', call was not returned.
Facts:
After two attempts, they have not done the job correctly, this will now be the third attempt.
It's now been a week since they emailed me to arrange to get the car back in and no progress has been made.
They do not return my calls
They are asking to borrow the customers tools to do the job correctly.
Any advice guys?
Recently had some warranty work done on my car - the paint on two of the alloy wheels was fading and the headlights were steaming up which was began to leave water marks on the lenses.
1) Car was booked in on 14/10/09 for work to be carried out, the car was collected from my work at 9AM.
2) Car was returned on the same day at around 17:30, two new wheels and headlights fitted. Wheels looked fine but the alignment of the headlight units was just shocking. There was far too much gap (5-6mm) between the edge of the headlight and bumper on one side and around 2mm on the other side. The car looked like it had been very poorly repaired from a front end accident!
3) Called the dealer, explained the problem and that I wasn't happy. I asked for the headlights to be fitted as per factory spec meaning GO AND HAVE A LOOK AT THE A3 IN YOUR SHOWROOM AND FIT THEM EXACTLY THE SAME AS THAT!! They collected the car at 9AM on 16/10/09 to rectify the problem.
4) Car returned at around 2:30PM, the headlight that was correctly aligned had now been tilted back to open up the gap between the edge of the headlight and bumper to match the misaligned headlight on the other side. The guy who dropped the car off was quite rude and told me that the 'master tech' had fitted them this time so that's the best they they are going to be!
5) Called the dealer and they said they would send out the master tech to have a look and adjust the headlights on the car park at work to my satisfaction. I wasn't happy with this because they are xenon headlights and a 2mm adjustment will be magnified by the projector lense and therefore throw the beam alignment out. I insisted that the beam will need to be re-aligned once the headlights have been correctly fitted. I also advised that I was going to check the fitting on a new A3 at my local dealer and get back to them on Monday.
6) Went to my local dealer on 17/10/09 and checked the A3 in the showroom, as expected, there is only a 1.5-2mm gap between the headlight and bumper.
7) Over the weekend (18/10/09) I took some photos of my headlights and used a 5mm spacer as a measuring gauge (I took a reading with a vernier caliper which confirmed the spacer is 5mm and took a photo of this too). The gauge fits perfectly into the gap on one side but doesn't fit in the other so not only is the gap too much but both sides are inconsistent. This was documented with photos and emailed to the dealer.
8) Dealer responded on 20/10/09 and asked for my measuring tool so they could fit the headlights correctly, they said they would call me on 21/10/09 to arrange to get the car back in.
9) Dealer did not call on 21/10/09, I called them on 23/10/09 but the service rep dealing with the case was 'busy', call was not returned.
Facts:
After two attempts, they have not done the job correctly, this will now be the third attempt.
It's now been a week since they emailed me to arrange to get the car back in and no progress has been made.
They do not return my calls
They are asking to borrow the customers tools to do the job correctly.
Any advice guys?
