Haven't been on the site for a while because of car hunting, moving house etc but i got round to booking in the car for a slightly late service at Sheffield Audi. It's the new custom built 'Gilder Group' facility in the Norton area. I had dealings with the old Gilder's place before they moved and was happy with the service so figured i'd let them do the service.
Firstly, the office staff are very good, prompt phone calls when promised and couldn't be more helpful or knowledgable...Good start.
I opted to let them come and collect the car (saves me spending 2 1/2 hours driving up and down). So the guy turns up in the pissing rain, in workshop uniform (boots and work gear) without any paper mats or seat covers. Nice one! I would have thought that's good manners or am i being picky??
On the upside they picked up the car nice and early and on time so i wasn't left sitting around. I definitely appreciated that, makes a change.
So they delivered the car back maybe 6 hours later, again with no covers on the seats and no floor mats. Considering workshop 'mechanics' had been in and around it i consider that to be crap attention to detail quite frankly. Again, am i being picky or do you agree?
He pointed out that they'd cleaned the inside. Incidentally i had cleaned it myself prior to service (so it was already spotless) and they'd just added some nice scuff marks from dirty boots on the passenger cill.
Now lets get to what these so called 'mechanics' actually do shall we...
The tick sheet they gave me stating everything they'd checked is a bit of a laugh to be honest. I know for a fact the left wiper blade needs replacing but it was ticked as 'OK'.
I'd told them that the aircon was faulty but apparently it's all 'OK' and if it percists to contact their mechanic. I'm guessing they just plugged in the software which said 'OK' and never actually had the common sense to try the aircon properly themselves. The fact is it doesn't get COLD! I asked if the mechanic had actually tried making it go all the way down or if he just measured the temp at a higher level than the outside temperature (which would prove nothing).... He didn't know. What a surprise
Now comes my favourite bit, the interior and exterior general inspection for damage, corrosion, paint work etc.
On the drivers side air vent, one of the 'slats' has come unclipped and it just stays closed. It's obvious to see. It would have taken them all of 20 seconds to clip it back for me....But no.
The rear bumper appears to have been nudged in a car park and the bottom lip (where the bumper is joined in 2 parts) seems to have popped out over the top lip. I just haven't got round to fixing it.... but surely if they're 'inspecting' the condition of the car they'd have at least noted or just popped it back in for me?
I know i'm having a rant here and you may think the seat covers (lack of)broken vent, bumper etc are picky points but i honestly think it's these small touches which make all the difference and keep repeat customers.
I just expected better from a super plush, brand new dealer facility looking to impress. They've given me no reason whatsoever to go back again.
It seemed they'd plugged in VAGCOM and given it a quick hoover without actually LOOKING at my car or using any common sense.
So there we are.... Just thought i'd share that! Has anyone had a similarly disappointing experience or is your local dealer much more attentive to detail? I'd like to know if anyone can recommend dealers in the east midlands and south yorkshire area because i want an alternative for next time!
Thanks for listening to my rant chaps... I feel much better