Just got my car back from it's first service at Tonbridge Audi, good price, good service. BUT it has come back with a big scratch(es) on it which could only have been done by someone leaning into the engine bay.
My problem is, I didn't collect the car, my wife did as I have been away on business, so it was 3 days until I saw the car, noticed straight away and called them.
Already they are denying it was them and are using the old routine of "it must have been done since you collected it". I love my car and am a bit anal about the paintwork so i know it wasn't there when it went it.
I have emailed pictures and may have to take it down there in person, but at the end of the day if they want to be really awkward it could end up my word verses theirs.
Anyone had a similar problem or any advice on how to deal with this if they deny they did it?