My S3 has been in for its first oil change (not first service).
I was told over the phone on booking that cost would be Ł165 inc vat.
Ok you expect it to be pricey but you don't really know what Ł165 gets you until you see your invoice.
When my car was returned washed/book stamped etc etc. I noticed they had invoiced alledgedly for filling my car with 12 x 0.5litres of oil to a cost of Ł95? 6litres in normal speak.
Funny that since the S3 states in handbook 4.5 litres inc oil filter approx. 1.5 litres over is not an approx. Was it a miss or poured over the service area or worse actually in the engine.
Wasn't happy about 12 x 05.l. Working out at Ł7.92 per 0.5 litre.
So i phoned the dealership and they said yes the S3 takes 6litres and i complained about being charged by the 0.5 l.
To make matters worse they told me they take the oil from a drum. So how can you charge by the 0.5l. What a rip off/racket/dick turpin.
Didn't like or feel convinced by this so took it up with Audi Uk.
They were spot on and confirmed 4.5l for S3 although sump can take more. They phoned the stealership and got the reply that there had been an admin error. What absolute lies.
You can't state Ł165 for this service if you haven't already decided on what the sum of parts, quantity and labour will cost. You can't go off the phone and come back to the customer and confirm its 6 litres when its not. You can't fill a car by 0.5litres and still somehow over fill it by 1.5 litres. Thats no admin error thats blatant fraud.
Anyway AUDI UK were great and the stealership is refunding Ł31 by cheque.
SO to all of you out there WHAT quantity and cost are you really getting for your oil change and are you being RIPPED OFF.
Don't be if you don't get the answer you want then speak to AUDI UK. They'll Kick Ass.