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Thread: Ouch!

  1. #1
    Dorsprung Turch Vechnique

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    Ouch!

    I had a bad experience with the car last week. Had to change a wheel and the jack spun off and the car flattened to the floor, with the jack embedding itself in the sill.

    I now have a buckled side moulding -the panel that runs the lenght of the car with the rippled appearance - it doesn't appear to made of metal, as i say its some sort of plasticky moulding?

    Is this going to be expensive to replace?!

    Last edited by Ian_C; 31st January 2008 at 13:04.
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

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  3. #2
    DaveS3Turbo's Avatar
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    This happened to me on my S3. was doing some work but I always use axel stands also.

    However once I got the wheels back on + Axel stands removed. Just started lowering the car and boom the jack fails

    Got it replaced under warranty. Quite bad these audi jacks even though they are just for emergencies.

    Dave
    2012 Porsche Cayman R Peridot Green MY12
    2011 Porsche Cayman S Basalt Black MY08

    2010 S3 Sepang Blue MY10
    2009 S3 Imola Yellow MY09
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  4. #3
    Dorsprung Turch Vechnique

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    It took me totally by surprise - i'm glad i have my hands still

    So do you think its worth me heading to my dealer to inquire?
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  5. #4
    Dorsprung Turch Vechnique

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    Anyone think this is worth a pursuing at the dealers under warranty?
    Last edited by Ian_C; 31st January 2008 at 13:05.
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  6. #5
    marriedblonde's Avatar
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    The jack failed on my A3 and put a mark in the panel your talking about just in front of the rear wheel arch. It's made of metal not platic! In the end I sold the car before I got it resolved by Audi so I paid to have it fixed.

    J.
    Married and blonde yes, but still a guy with a poor taste in usernames!

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  7. #6
    I cant spell !

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    The jack is just plain rubbish, mine slipped the first time I used it , (think I had not got it in exactly the right position) - thankfully had an axle stand on while putting the spacer on !
    Used a trolley jack after that ! Will be calling out Audi assist if I ever get a punture.

    Richard
    MY12 Black edition TT Roadster with a tractor engine !

  8. #7
    DaveS3Turbo's Avatar
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    Exactly mine caught te underside plastics of the car and out a hole through it. Not a major concern.

    Be advised people, these jacks don't seem upto the job.

    Dave
    2012 Porsche Cayman R Peridot Green MY12
    2011 Porsche Cayman S Basalt Black MY08

    2010 S3 Sepang Blue MY10
    2009 S3 Imola Yellow MY09
    2007 S3 Solar Orange MY08
    2005 A3 2.0T FSI Quattro S-Line 200Bhp MY06 : Misano Red
    2003 A3 2.0Tdi Sport 140Bhp MY04 : Brilliant Black

  9. #8
    Dorsprung Turch Vechnique

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    these jacks don't seem upto the job
    Totally, its a pathetic device.

    Funny thing is - i got the Audi Assistance card in 2 days AFTER this happened - I know all this is is changing a bloody tyre, but when i pulled out the Jack from the boot i did have second thoughts.

    I just spoke to the Glasgow body shop and they said bring it in and "we'll make a decision.........."

    I'll keep you posted peeps, but i'm going to fight for this under warranty.
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  10. #9
    Dorsprung Turch Vechnique

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    Just been to the Dealer/Bodyshop.

    FIRSTLY : The bodyshop quoted the damage to the car is going to be in "four figures" The sill is ruptured.

    SECONDLY : The service manager listened to my story and said he had never heard of such a problem before with an Audi A3 jack. As the car wasn't bought from Glasgow Audi (a franchise) he said he would contact Audi and check whether there was precedent set for such a repair under warranty.
    Last edited by Ian_C; 31st January 2008 at 13:06.
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  11. #10
    Dorsprung Turch Vechnique

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    Regarding the above issue -

    The Audi bodyshop quoted me £1400 to repair this damage - a whole new sill, and the installation of that which clearly is labour instensive.

    Spoke to Audi re. this issue yesterday and they agreed to meet the repair of the cost to the tune of 50% (without physically checking the vehicle)

    I can't believe it - I don't want to use my insurance (4 years no claims would be cut by 2 years?!!) as my premium will shoot up, but even with 50% off this leaves me with a bill for £700 because of their insufficient equipment!

    Is it worht checking out other bodyshops (i'm in Glasgow)? Or trying to get Audi to help more-so?
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  12. #11
    Kontraband's Avatar
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    if they have already given you 50% without even challenging it they are admitting some liability?! So go the whole way!

  13. #12
    Amchlolor's Avatar
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    Quote Originally Posted by Ian_C
    I can't believe it - I don't want to use my insurance (4 years no claims would be cut by 2 years?!!) as my premium will shoot up, but even with 50% off this leaves me with a bill for 700 because of their insufficient equipment!
    Are you sure about this?
    One should never be scared to use insurance, it's what it's there for.
    '02 to '05 - Black Audi A4 1.9tdi sport
    '05 to '08 - Akoya Silver A3 sportback S-line DSG
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  14. #13
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    Yeah but Tesco my insurers said off the record they woul dtake 2 of my 4 no claims bonus away and my premium will shoot up. Not to mention my £500 excess.

    All in all its a financial pain in the backside i could do with out!!

    if they have already given you 50% without even challenging it they are admitting some liability?! So go the whole way!
    Thats a great point - i need to call the lad from Audi UK back and tell him what i want to do - do you think thats a route worht pursuing?

    Thing is, lets say an.oterh reputable bodyshop quotes me far less than the Audi bodyshop have - I bet you Audi UK don't offer to pay half of that.
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  15. #14
    maxlbrown's Avatar
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    One thing springs to mind here if this is common then Fit for purpose springs to mind. secondly health and safety. if a product such as this where in the workplace it would be condemned. I would be inclined to take this to trading standards as a known fault which could result in serious injury therefore not safe and fit for purpose.

    I have never even taken my audi jack out and used it as i finb these single leg types to fiddly. i just use a trolley jack at home. but i have not had a puncture on the road in years so cant comment.

    just some thoughts from an H&S and quality manager.

    Sorry to hear about the damage and good luck with audi i would pursue it even if they are accepting 50% liability they recognise there is a fault.

    Do audi supply a tyre wedge like bmw do. i dont think i have one but again never looked.

    Max
    A6 2.4Se Man
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  16. #15
    Dorsprung Turch Vechnique

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    I think i'm going to pursue this further with Audi UK - 50% is clearly a case of "look - just take this and go away". The chap on the phone (decent lad) said if i want to receive more help they would have to inspect the car.

    But what are they going to find?

    1.An intact, but pathetic not for purpose Jack
    2.A ruptured sill in my pride and joy

    Why should i lose out financially because of this?
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  17. #16
    Kontraband's Avatar
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    Fit for purpose. Always a good one to use in case like this.

    Do you have photos and documents too... if you dont make sure you get them and start collecting EVERYTHING to do with this. It'll be worth it if it comes to a big arguement!

  18. #17
    Dorsprung Turch Vechnique

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    Fit for purpose. Always a good one to use in case like this.

    Do you have photos and documents too... if you dont make sure you get them and start collecting EVERYTHING to do with this. It'll be worth it if it comes to a big arguement!
    Yeah well aside of the car iteslf in its current state, i will take pics. They'll probably ask for them if i pursue further financial assistance.

    How likely am I to succceed in pushing Audi a bit further that their first offer?

    This is my 4th A3, and the most expensive - they are making money out of my payments for the next 2 years - i expect some help here
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  19. #18
    Amchlolor's Avatar
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    We have a crating company.
    One of the hazards is there are always loads of nails lying around the yard.
    The MD looks upon it as an 'acceptable risk', because it would be counter-productive to have someone picking them all up.
    Consequently, I've had my fair share of punctures, as has every member of staff here.
    I must admit, I've had no problem with the jack, even on my less than level driveway at home.
    I would venture the jack has passed some sort of type approval, so perhaps their offer of 50% is fair, considering they could have just said "operator error" and told you to piss off?
    '02 to '05 - Black Audi A4 1.9tdi sport
    '05 to '08 - Akoya Silver A3 sportback S-line DSG
    '08 to ? - Black Alpina D3

  20. #19
    1st Gear

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    I have used the jacks on a number of VWs (which I think are the same) without damage. BUT only in a planned way - wheel rotation, cleaning, slow punctures etc., and never in anger, at the side of the road and / or in the rain. Several times there has been a wobble, and I've had to let it down and reposition the jack - the position on the sill isn't that clear if the light isn't great

  21. #20
    Kontraband's Avatar
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    you may not succeed at all and in the end if you push and loose you wont get the £500 either... it all depends on how convinced you are and evidence you can present to whether your likely to get what you want. FWIW, its sometimes useful to take 35mm pics instead of digital ones.. cause they 'can' say they've been fiddled with!

  22. #21
    Dorsprung Turch Vechnique

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    Righto - after a bit of research this have given me confidence to have a go at Audi tomorrow. Anyone thats interested here have a quick scan of these threads - citing exactly my experience.

    Seems this jack has the nickname "widowmaker"....

    http://forums.audiworld.com/a8/msgs/128278.phtml

    http://forums.vwvortex.com/zerothread?cmd=print&id=2784416
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  23. #22
    Geordie

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    Jack problems

    Anybody had any experience of using an electric scissor jack - the sort advertised by Maplin and others. Would this be safer than the Audi jack?

    2006 A3 Sport 2.0 tfsi

  24. #23
    2nd Gear

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    Not an electric one, but I've used the manual ones for many years. I took one look at the Audi one when the car arrived and replaced it with the scissor. Draper do a good 1500Kg for £14.99 in Halfords. Much safer.
    A3 2.0TDI Sportback S Line 184 Quattro S-Tronic, Mar. 2014 Glacier white. Electric seats, sunroof, se suspension, heated folding mirrors, Reversing camera, Nappa leather, TPMS, Hold assist, Xenon plus adaptive lights with variable active range control, lane assist, Interior light pack, Technology pack, Comfort pack with ACC, park assist & parking system plus

  25. #24
    Dorsprung Turch Vechnique

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    A fairly decent end to this story.

    Audi have upped their offer to 60%, which is approx 880 of a contribution towards repair.

    I have to be happy with this, as it protects my insurance caper - but it still rankles that this happened out of nothing.

    Such is life - but if anyone has a similar situation as I have had here, then get onto Audi - they will crumble.

    Ian C
    2003 - A3 Volcanic Black 1.6i 8L
    2004 - A3 Ming Blue 1.8TQ 8L
    2005 - A3 Dolphin Grey 2.0FSI 8P
    2006 - Driving sabbatical ;-)
    2007 - A3 Ibis White 2.0TFSI 8p
    2009 - A3 Monza Silver BE 2.0 TDI 8p

  26. #25
    L60N
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    Ian.

    By virtue of the fact they are willing to give you 60% towards the repair, they have admitted fault. I think you can get 100% if you persist.

  27. #26
    Kontraband's Avatar
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    ahhaha yeah, we want more!!


    Hey Leon, your due date going backwards?? Damn

  28. #27
    L60N
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    yeah, and im not happy about it!

    April fools is the official word, could be a big joke yet

    Oh well, i just have to keep thinking its gonna make the big day even better

  29. #28
    Kontraband's Avatar
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    ..... although, it may make April fools more 'interesting'

    You could play an April fools on the dealer for instance! BWAHAHHA

  30. #29
    Reverse Gear

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    Tip from the haynes manual for the A4 I've just bought, and one which I'd never seen before, they recommend putting the wheel you've just taken off under the sill for a safety measure until you've got the spare on.

    Obviously you'll need to take it out before you lower the car.

    Now if the jack did fail, the car doesn't have very far to fall, hopefully little damage and a full complement of fingers left.


    Mike.

  31. #30
    Reverse Gear

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    bummer
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  32. #31
    Vertigo1's Avatar
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    Can you clarify whether the jack actually failed or whether the car merely "toppled" off it?
    Daytona Grey Audi A3 2.0TDI 150 S-Line with Tech Pack, Comfort Pack, Interior Light Pack, Alcantara/Leather seats, B&O sound, DAB radio, Folding/dimming mirrors

 

 

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