bit of an update, got call from the service manager saying that the dealesrhip principle had read my letter and although they agreed with my concerns, they still had to established where the fault was coming from and they would be keeping my car for a month and using it daily to establish if the fault reoccurs.
not good me thinks
copy of the letter if anyones interested
The Dealer Principal
West London Audi
931 Great West Road
Brentford
TW8 9DU
Dear Mr. ******,
Audi A3 Registration No.: ******
I am writing this letter with grave disappointment following my constant issues with my Audi A3. Over the last 6 months, my car has been in and out of Audi West London Dealership over 9 times in an attempt to get various reoccurring faults rectified.
I have taken 9 days holiday in order to get my car to yourselves, which has been far from convenient and a complete waste of my time and holiday.
On one occasion, I was instructed to lie to the RAC mechanic in order to get my car transported to your Dealership. Your off-site engineer removed one of the fuses so that the car would not start and they would then be forced to transport the car. This is not the kind of solution I expect from a prestige company like Audi, and I certainly would not want to be put in that kind of position again, especially as it could potentially void my policy with the RAC.
On another occasion, I was told I could not take my car to West London and would have to take it to Audi, Victoria. Victoria told me they were unable to look after me which left me in a rather frustrating situation, hence I had no other choice but to approach Audi West London again, via Cathy the service supervisor. Once again, the car is currently with yourselves and when taken in, I was told there isnt a problem. To prove my point I was left no other alternative but to send you a picture of the failed dash which, with luck, I had thought to take.
Low and behold a day later the car displayed the fault whilst at your dealership.
The latest update I have had, is that the fault cannot be established and that the car is required for a further period; this does not instil much confidence in me.
I purchased my Audi believing I was putting my money into a premium product, however so far, the whole experience has been far from what I anticipated. When I purchased this vehicle I was reassured that the car would serve me well and the service I would receive from you would be of a high standard. As you can see, this has certainly not been the case. I have now completely lost faith in this car and have learnt that I cannot rely on it as it constantly lets me down. This is a great shame as I like your brand and have always aspired to buying an Audi. I would therefore like you to buy this car back from me as I feel that your end of our agreement has not been kept.
I look forward to hearing from you in the very near future in order to come to some kind of amicable solution as I can no longer afford to be inconvenienced by this car.
Yours Sincerely
