EM TuningMonster Motorsport
Results 1 to 24 of 24
  1. #1

    Upgraded Audi Roadside Assistance

    I have just received a letter from Audi giving details of the 'new' (from March 2007) Upgraded Roadside Assistance.

    The new free European-wide cover looks interesting. Means that I will no have have to take out any additional cover when I take my A3 to Austria in June.
    Dave R (h5djr)
    -----------------------------------------------------------------------------------------------------
    A3 8V 2.0 TDI-184 Sportback Sport s-tronic quattro - Silver + lots of options - my 9th A3

  2. # ADS
    ADS
    Join Date
    Always
    Location
    Global
    Posts
    Many
     
  3. #2
    4th Gear

    Status
    Offline
    Join Date
    Aug 2004
    Location
    An der sud Koste
    Posts
    711
    Indeedy, received the letter and booklet today. Hopefully won't need to try it. My other half used it for the Golf and the VW guy was great.
    Sportback

  4. #3
    sat1983's Avatar
    4th Gear

    Status
    Offline
    Join Date
    Feb 2007
    Location
    Sheffield
    Posts
    700
    Could kick myself. Joined the bloody RAC in January for £40.
    Got the Audi assistance now. Never mind!
    Ex 2006 A3 2.0 TDI owner

    2010 Polo GTI 6R

  5. #4
    stan's Avatar
    1st Gear

    Status
    Offline
    Join Date
    Dec 2006
    Location
    Devon
    Posts
    136
    I've put my AA membership on hold until needed, so when i need an MOT i will give the AA a call, to start the cover again.
    S-Line

  6. #5
    4th Gear

    Status
    Offline
    Join Date
    Aug 2004
    Location
    An der sud Koste
    Posts
    711
    Says u can renew for years 4 and 5 for £145, dependant on the cover that could be reasonable since year 4 is £89 alone.
    Sportback

  7. #6
    d3fy's Avatar
    5th Gear

    Status
    Offline
    Join Date
    Sep 2005
    Location
    Sheffield
    Posts
    1,411
    OFF TOPIC: In my 18 months of ownership I have never,ever got a single thing in the post from Audi (other than a couple of replies to letters of complaint I sent them)
    2.0T Quattro SLine, now 320d Sport Touring

  8. #7
    stewarta13wsb's Avatar
    1st Gear

    Status
    Offline
    Join Date
    Feb 2006
    Location
    glencoe, scottish highlands
    Posts
    139
    Quote Originally Posted by d3fy
    OFF TOPIC: In my 18 months of ownership I have never,ever got a single thing in the post from Audi (other than a couple of replies to letters of complaint I sent them)
    I've had 2 now - and nothing other than a letter about the Audi Credit Card!

    I still get mail from Ford & Toyota, but nothing from Audi.

  9. #8
    alanjonesbath's Avatar
    VAGOwners.co.uk

    Status
    Offline
    Join Date
    Oct 2006
    Posts
    188
    I've had several letters from the dealer, both before and after delivery, a few copies of the Audi magazine they send out, and a couple of surveys from Audi HQ (well, whoever they use to do the survey work). Haven't received anything about the upgraded brakedown cover yet though
    Audi A3 S-Line 2.0TDi DSG in Dolphin Grey - Click here for pics
    Leather Seats - Symphony III - Full Leather - Light/Rain Sensors - Cruise Control - Storage/Luggage Packs - Electric folding/auto diming mirrors - Parking Sensors - Armrest

  10. #9
    jamiekip
    Guest
    My car goes back to the dealer tomorrow for get a scuff sorted out - happened during tranist ut delaer delaing with it all very pro-actively wheich is nice!.

    Anyway, I'll ask the question when the lorry comes to pick it up.... watch this space.

  11. #10
    6th Gear

    Status
    Offline
    Join Date
    Dec 2006
    Location
    Ireland
    Posts
    2,538
    Quote Originally Posted by d3fy
    OFF TOPIC: In my 18 months of ownership I have never,ever got a single thing in the post from Audi (other than a couple of replies to letters of complaint I sent them)
    perhaps you should write them a letter to complain about that....

  12. #11
    sat1983's Avatar
    4th Gear

    Status
    Offline
    Join Date
    Feb 2007
    Location
    Sheffield
    Posts
    700
    Quote Originally Posted by MarcQuinlivan
    perhaps you should write them a letter to complain about that....
    Ex 2006 A3 2.0 TDI owner

    2010 Polo GTI 6R

  13. #12
    Amchlolor's Avatar
    6th Gear

    Status
    Offline
    Join Date
    Jan 2005
    Location
    Aberdeen
    Posts
    5,602
    Quote Originally Posted by d3fy
    OFF TOPIC: In my 18 months of ownership I have never,ever got a single thing in the post from Audi (other than a couple of replies to letters of complaint I sent them)
    My dealer keeps phoning my mobile to ask about service,which is actually quite annoying.
    I could ask them to stop,but I forget.
    They seem to have a knack of phoning when I'm driving too.
    Pulling over to have some bint ask you whether your car was hoovered at the last service is infuriating.
    I'm afraid I'd rather 'Audi' left me alone until I call them.
    '02 to '05 - Black Audi A4 1.9tdi sport
    '05 to '08 - Akoya Silver A3 sportback S-line DSG
    '08 to ? - Black Alpina D3

  14. #13
    jamiekip
    Guest
    Hey, got my letter from Audi today regarding enhanced roadside assistance - pleased with the improvements!

    With regards to getting mail from Audi, I bought my last car from aproved used, and obviously my new car through the Audi dealer network and both times I ahve had to fill out a form 'opting in' to receiving the magazein and promotional mail. Audi will want to mail you info on prod's and services so call Auid customer services and get them to add you to their database.

    Hope that helps,

    JK

  15. #14
    d3fy's Avatar
    5th Gear

    Status
    Offline
    Join Date
    Sep 2005
    Location
    Sheffield
    Posts
    1,411
    Quote Originally Posted by MarcQuinlivan
    perhaps you should write them a letter to complain about that....
    2.0T Quattro SLine, now 320d Sport Touring

  16. #15
    unkle's Avatar
    Beer God

    Status
    Offline
    Join Date
    Aug 2004
    Location
    Leics
    Posts
    1,238
    Quote Originally Posted by h5djr
    I have just received a letter from Audi giving details of the 'new' (from March 2007) Upgraded Roadside Assistance.

    The new free European-wide cover looks interesting. Means that I will no have have to take out any additional cover when I take my A3 to Austria in June.
    Audi have been doing it for a few years, it has its own dedicated phoneline (rather than ringing the UK, then them ringing someone who rings someone etc etc) which is handy although I never needed it. Was pretty dissappointed that VW dont do the same but hey, when you buy the peoples car...
    Volvo V50 D5 R-Design

  17. #16
    wilko's Avatar
    Top Gear

    Status
    Offline
    Join Date
    Feb 2005
    Location
    Nottingham (UK)
    Posts
    724
    So do you think the £145 for years 4 & 5 are worth it? I guess you can get cheeper cover from the AA or RAC or anyone else, but...
    A3 2.0 TDI Sport in Akoya Silver - with... Black Alcantara, Black Headlining, Aluminium Inlay's, Interior Light Pack, Storage & Luggage Pack, Front Armrest, Electronic Climate Control, Non-smoking Pack, First Aid Kit & Warning Triangle, Electric Sunroof, Heated/Folding Door Mirrors, Sony CDX-GT930UI with USB iPod Connector & BOSE, 17" '5 Spoke Star' Alloys, Light & Rain Sensors, Xenons, Vortex Rear Spoiler, GTI Aluminium Pedals & Black Brake Callipers!

  18. #17
    Audi have been doing it for a few years, it has its own dedicated phoneline (rather than ringing the UK, then them ringing someone who rings someone etc etc) which is handy although I never needed it.
    Whenever I have enquired in the passed they have said they would extend the cover to Europe but would make a charge for doing do. Basically it was the normal RAC European cover but at a discount. Now it's free.

    So do you think the 145 for years 4 & 5 are worth it? I guess you can get cheeper cover from the AA or RAC or anyone else, but...
    I have just looked at the RAC website and for cover equivalent to the Audi cover will cost 166.00 per year or 132.80 per year if you arrange it on the internet, so 145.00 for 2 years seems good value to me.
    Dave R (h5djr)
    -----------------------------------------------------------------------------------------------------
    A3 8V 2.0 TDI-184 Sportback Sport s-tronic quattro - Silver + lots of options - my 9th A3

  19. #18
    Vertigo1's Avatar
    6th Gear

    Status
    Offline
    Join Date
    Jul 2006
    Posts
    2,483
    Friend of mine's BMW recently broke down at the Nurburgring and BMW Assist paid for a taxi for him and his passenger to Frankfurt airport (300 Euros) and then a flight home to London with British Airways with a hire car waiting for him at the airport! The car was repatriated separately a week later and delivered to his local dealer.

    Can't see Audi matching that tbh!
    Daytona Grey Audi A3 2.0TDI 150 S-Line with Tech Pack, Comfort Pack, Interior Light Pack, Alcantara/Leather seats, B&O sound, DAB radio, Folding/dimming mirrors

  20. #19
    Back in 1987 when I was driving an Audi 80 Sport and was on holiday in Germany, a girl in a Fiesta ran into the back of my car at about 50mph when I was stooped at traffic lights. The impact pushed my car into a Golf waiting in front of me, hence my Audi was smashed at both ends. The German police attended the accident and arrange for a local garage to come out and recover my car. The garage arranged for an insurance assessor to come out straight away to have a look at the car. They then loaned me a 3-series BMW to finish the last few days of my holiday. I then drove the car back to the garage and they took me to Hanover airport for the flight which had been booked for me to fly home. At Heathrow I picked up a hire car to drive home.

    This was all orgainsed and paid for by the AA 5 star European cover that I had taken out. So I would expect that the Audi cover, which is basically organised through the RAC, would be the same. The details sent in the post says it covers Roadside Assistance, recovery,repatriation, replacement vehicles and onward travel benefits for accidents and breakdowns. I just hope I never have to find out!
    Dave R (h5djr)
    -----------------------------------------------------------------------------------------------------
    A3 8V 2.0 TDI-184 Sportback Sport s-tronic quattro - Silver + lots of options - my 9th A3

  21. #20
    unkle's Avatar
    Beer God

    Status
    Offline
    Join Date
    Aug 2004
    Location
    Leics
    Posts
    1,238
    Quote Originally Posted by h5djr
    Whenever I have enquired in the passed they have said they would extend the cover to Europe but would make a charge for doing do. Basically it was the normal RAC European cover but at a discount. Now it's free.
    I used to buy my A3's from Tonbridge Audi but pick them up in Roermond in Holland, every time the woman there would point out the numbers for Audi Roadside assist and there would be one for Europe, one for Germany and one for the UK on a card in the handbook/user manual case. I didnt pay any extra for this, maybe it was just an extra for the British Forces in Germany but I doubt it... (free european roadside assist doesnt sound like the same company that sells 20k cars without rear floor mats)
    Volvo V50 D5 R-Design

  22. #21
    Yes there has always been the basic roadside assistance available in Europe but that was it. Now there is roadside assistance, recovery, repatriation, replacement vehicles and onward travel benefits for accidents and breakdowns and all for no extra cost.
    Dave R (h5djr)
    -----------------------------------------------------------------------------------------------------
    A3 8V 2.0 TDI-184 Sportback Sport s-tronic quattro - Silver + lots of options - my 9th A3

  23. #22
    Vertigo1's Avatar
    6th Gear

    Status
    Offline
    Join Date
    Jul 2006
    Posts
    2,483
    I've not seen a thing about this but then my vehicle is leased so maybe it'll take a while for the details to filter through, if at all. Maybe I'll drop Audi CS a line and ask them what the deal is.
    Daytona Grey Audi A3 2.0TDI 150 S-Line with Tech Pack, Comfort Pack, Interior Light Pack, Alcantara/Leather seats, B&O sound, DAB radio, Folding/dimming mirrors

  24. #23
    5th Gear

    Status
    Offline
    Join Date
    Sep 2006
    Location
    Surrey
    Posts
    1,224
    What reason is there to NOT to join Audi Roadside Assistance? (apart from price. what disadvantages does it have)
    Audi A3 (8P) 2.0TDI SE .:. Ebony Black, Sports Suspension, Vienna Beige Sports Leather Seats, Concert II & BOSE, 6 CD-Changer, Xenons, Acoustic Parking Sensors & All The Packs .:.



    Gone but not forgotten

  25. #24
    6th Gear

    Status
    Offline
    Join Date
    Dec 2006
    Location
    Ireland
    Posts
    2,538
    Quote Originally Posted by unkle
    (free european roadside assist doesnt sound like the same company that sells 20k cars without rear floor mats)
    Both my A3s (04 & 07) came with front and rear floormats at no charge. Genuine Audi ones, not some cheap rubber jobs.

    I'm assuming they are standard over here, or else the dealer throws them in. I also got a full tank of fuel with both cars.

 

 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

Content Relevant URLs by vBSEO