****** main dealers and screen wash!!!
When I had my Impreza ............
Came back from holiday which was a long drive and the washer bottle ran out. When I got home I topped it up with my normal
FLO GREEN washer fluid to the brim.
I'd forgotton but the next day it was in for its 12k service.
The wife dropped it off and picked it up again. When at home she noticed a 3/4 empty 1litre bottle of
DEEP PURPLE screen wash, checked the invoice and they'd charged us £5 + ****** VAT!!
I got home and checked the washer bottle reservoir and it was still brimmed with
FLO GREEN fluid.
I went straight to the dealer, saw the service manager and asked to see the mechanic straight away. He asked why, and I asked if the mechanic could confirm that he topped up the washer bottle. Away he goes, comes back and says yes it was done and the remains of the bottle were left in the car.
I then got REALLY got the hump and started ranting for the mechanic to come and show me where in the feck he'd poured it as it sure as hell wasn't in the washer reservoir as it was still full to the brim of my FLO GREEN fluid and they were welcome to check for themselves.
Faces went red and people started shuffling, I asked what else they had charged me for and done and was it company practice to decieve customers and charge for work/parts not done?
After a making a huge scene I got an apology and amoney knocked off. It wasn't the sum of money but the blatent lies and going as far as giving me a 3/4 empty bottle of fluid to back up the deception.
I sold the car after a few months as the dealers were appalling and the car quite a disapointment.
Sorry for the rant!!