AH FabricationsEM Tuning
Results 1 to 16 of 16
  1. #1
    Sucemabite

    Status
    Offline
    Join Date
    Mar 2003
    Location
    Route Napoleon, Var
    Posts
    342

    My Nightmare New Car Delivery Day

    Well I'm sure you'll be fascinated to discover I have had a nightmare day on the car ordering front.

    On the day of delivery, after arranging the collection time, I get a call from Audi telling me that that they have ordered the wrong vehicle - awfully sorry sir - a 3 door instead of a five. When I say that's no good they try to sell me a car of the same colour unallocated somewhere in the system which was below spec i.e. no quattro. "It's still a 2.0TFSI special edition but not quattro so you'll pay 1400 less sir".

    hey say that there are no alternative vehicles out there and I'll have to order all over again if I want what I ordered i.e. a Misano Red A3 sportback 2.0T FSI quattro special edition 5dr, taking another 6 weeks.

    Then when I phone up again in the afternoon the lady suddenly discovers some other cars available on the system which she didn't notice before (I suspect Technophobe) i.e. a Misano red A3 with 1000+ worth of extras available. I insist they get me this vehicle. Red is essential because that is what my 4 year old is expecting!

    Audi agrees it is their error and that they are in breach on contract, also I am incurring costs because of the prolonged overpayment on my current lease agreement, but they still refuse to pay the 1k+ difference so no deal, they say.

    I tell Audi that I am prepared to meet the extra cost half way, and so finally they agree to a deal. So we will get a red Audi, with extras which are okay (a tape cassette player for the Mister Men tapes), five doors, Bose sound system, 19 inch alloys, central arm rest and cruise control, in the next couple of weeks.

    What a nightmare but I still feel it's wrong I should have to pay 597 plus VAT but hell I have the car with 600 worth of free extras, even though I am paying slightly more, but at least I wont have to wait another 6 weeks.

    The palaver is finished.
    Falls the shadow

  2. # ADS
    ADS
    Join Date
    Always
    Location
    Global
    Posts
    Many
     
  3. #2
    2nd Gear

    Status
    Offline
    Join Date
    Jul 2006
    Posts
    305
    Personally I would have gone elsewhere if they didnt compensate you with a few extras , I doubt the options cost the dealer 500.


    The staff in these dealerships are on very low wages and they dont give a toss as they aernt paid enough to. Hence Sharon in the the Admin team who cant spell computer ordered the wrong car

  4. #3
    Sucemabite

    Status
    Offline
    Join Date
    Mar 2003
    Location
    Route Napoleon, Var
    Posts
    342
    Yeah, it's a mean margin world, car dealing, they fight for every little penny as there's so little profit. Sad little Audi salesmen grubbing around the showroom floor like cockroaches sucking sh*t - any other industry and they would have admitted their error and swallowed the full £1k without wingeing.

    Extras included a six CD changer and Symphony too so guess not too bad a deal given how stingy they are nowadays
    Falls the shadow

  5. #4
    d3fy's Avatar
    5th Gear

    Status
    Offline
    Join Date
    Sep 2005
    Location
    Sheffield
    Posts
    1,411
    Crap - easy to say 'go blow goats' but hard when you don't have a car. I would have really kicked off and gone to the dealers. This kind of fck up in the past has seen people given a car for the full 6 to 8 weeks until the new one is built
    2.0T Quattro SLine, now 320d Sport Touring

  6. #5
    killbill's Avatar
    Neutral

    Status
    Offline
    Join Date
    Sep 2006
    Location
    Herts
    Posts
    37
    Quote Originally Posted by MushroomMan
    Well I'm sure you'll be fascinated to discover I have had a nightmare day on the car ordering front.

    On the day of delivery, after arranging the collection time, I get a call from Audi telling me that that they have ordered the wrong vehicle - awfully sorry sir - a 3 door instead of a five. When I say that's no good they try to sell me a car of the same colour unallocated somewhere in the system which was below spec i.e. no quattro. "It's still a 2.0TFSI special edition but not quattro so you'll pay 1400 less sir".

    hey say that there are no alternative vehicles out there and I'll have to order all over again if I want what I ordered i.e. a Misano Red A3 sportback 2.0T FSI quattro special edition 5dr, taking another 6 weeks.

    Then when I phone up again in the afternoon the lady suddenly discovers some other cars available on the system which she didn't notice before (I suspect Technophobe) i.e. a Misano red A3 with 1000+ worth of extras available. I insist they get me this vehicle. Red is essential because that is what my 4 year old is expecting!

    Audi agrees it is their error and that they are in breach on contract, also I am incurring costs because of the prolonged overpayment on my current lease agreement, but they still refuse to pay the 1k+ difference so no deal, they say.

    I tell Audi that I am prepared to meet the extra cost half way, and so finally they agree to a deal. So we will get a red Audi, with extras which are okay (a tape cassette player for the Mister Men tapes), five doors, Bose sound system, 19 inch alloys, central arm rest and cruise control, in the next couple of weeks.

    What a nightmare but I still feel it's wrong I should have to pay 597 plus VAT but hell I have the car with 600 worth of free extras, even though I am paying slightly more, but at least I wont have to wait another 6 weeks.

    The palaver is finished.


    Sorry to hear about your experience, seem's a little harsh, why don't you try and get the first service free ?

    Good luck with the new motor

    Cheers


  7. #6
    2nd Gear

    Status
    Offline
    Join Date
    Jul 2006
    Posts
    305
    In all honesty how can a dealer justify ordering the wrong car ?

    How hard can it be to copy the details down from an order form

    Its not like they are selling hundreds a day. Even if they were its still no excuse.

    As the saying goes you pay peanuts and you get monkeys .

    If the members of staff at these dealerships were made to pay for their personal stupidity then I doubt us punters would have to endure the amount of shody service we do. Its fine for Kevin and Tracy to cock up at the punters expense and inconvenience but sure they wouldnt like it when it cost them.

    Audi seem to be the world leaders in poor service in my short experience of dealing with them
    Last edited by co55ie; 26th September 2006 at 21:59.

  8. #7
    jasonmymail's Avatar
    Neutral

    Status
    Offline
    Join Date
    Sep 2004
    Location
    London
    Posts
    41
    Bad news - sympathise with you.... at least you're not having to wait another 10/12 weeks which having just waited 10 weeks for mine (collected yesterday) I can say I wouldn't want to do again - I would have been furious if they'd cocked up like that with me.

    Hope that the new one will be worth the wait. Good luck.
    Arrived! '56' A3 Sportback 2.0 TDi (170) SE, black, leather sports seats, xenons, alu roof rails, symph II, black headlining, elec lumbar, sunscreen, luggage pack.

  9. #8
    Sucemabite

    Status
    Offline
    Join Date
    Mar 2003
    Location
    Route Napoleon, Var
    Posts
    342
    Thanks for the good wishes.

    The conclusion to the fiasco is as follows. I take delivery of my Misano Red A3 2.0TFSI quattro next week with at least £800 worth of free extras, so guess I can't complain too much, especially since I tried to get them to change from a Concert to Symphony mid way through the original order and they told I was too late. Now this car has:

    Symphony II
    Bose sound system
    18" 20 spoke alloys
    Front armrest
    Heated front seats (odd one - wouldn't gone for it myself)
    Cruise control (does anyone ever use that?)

    Not to forget it's a special ed so leather seats and metallic paint thrown in. I guess that was worth waiting another week for.

    Next stop the chip shop!!!
    Falls the shadow

  10. #9
    2nd Gear

    Status
    Offline
    Join Date
    Jul 2006
    Posts
    305
    Glad to hear your being sorted Mushroom man.

    Definitley get the car remapped as soon as its run in . Really does make a difference

  11. #10
    Sucemabite

    Status
    Offline
    Join Date
    Mar 2003
    Location
    Route Napoleon, Var
    Posts
    342
    Does it need to be run in?!

    I was planning on having it done immediately!!!
    Falls the shadow

  12. #11
    ren
    Neutral

    Status
    Offline
    Join Date
    Sep 2006
    Location
    London
    Posts
    50
    Heated front seats (odd one - wouldn't gone for it myself)
    [/QUOTE]

    yep. it does seem like an odd one. until you land on a leather seat in the depths of january ... and suddenly you're really grateful you have a method of returning feeling to your lower body in under 20 minutes...

  13. #12
    Sucemabite

    Status
    Offline
    Join Date
    Mar 2003
    Location
    Route Napoleon, Var
    Posts
    342

    Unhappy

    Quote Originally Posted by ren
    Heated front seats (odd one - wouldn't gone for it myself)
    yep. it does seem like an odd one. until you land on a leather seat in the depths of january ... and suddenly you're really grateful you have a method of returning feeling to your lower body in under 20 minutes...[/QUOTE]

    I could understand it if you lived in the Outer Hebrides or some such God Forsaken outreach of Britain like Luton, or perhaps even if you were a girl, but you're a bloke I think, and you're in LONDON!!!
    Falls the shadow

  14. #13
    ren
    Neutral

    Status
    Offline
    Join Date
    Sep 2006
    Location
    London
    Posts
    50
    funny you should say that as i do venture to the outer hebrides (or the western isles as we now have to call them) and other outposts of civilisation quite a bit ... and now i think about it i've never used them further south than manchester. but hey - you're getting them for free! and you may just appreciate the odd couple of minutes of heating now and again and if you don't ... don't turn them on! ... and what four year old mistermanophile doesn't like a gadget with a dial?!

  15. #14
    The911SC's Avatar
    5th Gear

    Status
    Offline
    Join Date
    Sep 2003
    Location
    South Wales - Swansea
    Posts
    1,032
    try not to let it spoil the new car experience.. which I know could be difficult but some people are idiots, just as simple as that. Kicking off and getting yourself stressed serves no purpose, always remember to complain in such a way that you get something back (like you did). Blowing your top and losing your cool wont get anything other than them saying 'sorry' a few times, .

    Looks like it worked out for you, make sure you enjoy it, and hope your 4 year old likes it too!.. focus on the good memories!...
    Porsche 997 Carrera 4 S - Black, Sport Chrono, Sport seats, PCM, Nav, Tel, Park assist and rear wiper (Yes!, its an option!)
    2012 Audi Q7 Sline Plus - Daytona Grey ,Nav+, Wheel upgrade, Storage and tow pack.

    Gone -2007 S5 4.2 ,2008 S3, 2007 TTC 3.2, 2007 RS4 Saloon, 2004 S4 Saloon, 2006 A4 2.0T Sline SE,2002 A3 3.2 Sline, 2001 A4 1.8T,2001 Boxster, 1983 911SC,1992 Corrado G60,1988 GTi.

    (Vag com owner)

  16. #15
    4th Gear

    Status
    Offline
    Join Date
    Aug 2004
    Location
    An der sud Koste
    Posts
    711
    Last guy that this happened to on here was given the wrong car to drive around in for the interim period!
    Sportback

  17. #16
    TDI-line's Avatar
    Uber Post Whore

    Status
    Offline
    Join Date
    Oct 2004
    Location
    Peterborough
    Posts
    8,885
    Personally i would off walked and gone to another dealer, or as Cdb2 said, taken the new car for the interim period.

    2013 AUDI A3 SB S-LINE : 2.0 TDIQ 184 : GLACIER WHITE :
    : S-TRONIC : COMFORT PACK : SD SAT NAV : FOLDING MIRRORS : HEATED SEATS: RIGID BOOT LINER :

 

 

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Single Sign On provided by vBSSO

Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

Content Relevant URLs by vBSEO