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  1. #1
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    Beginners Advice Please

    As mentioned in my first thread yesterday, I will be moving over to Audi from SEAT in the next few days, as this is my first Audi please be patient if my questions are rather basic.

    1) Oil change - when people mention Haldex oil/filter change is this the normal oil change which is done in every car or is this in addition to normal oil changes ?

    2) The car I am getting is an 04 plate 3.2 DSG A3 which has done exactly 10,000 miles from Reading Audi, would Audi dealers normally changed the oil prior to me picking the car up in a few days ? In other words I hope I do not drive away and 5 miles down the road the service indicators start flashing.

    3) Obviously FSH is important when it comes to resale but is it essential to have Audi dealer service history or will independents with VAGCOM suffice.

    Many thanks

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  3. #2
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    1. The haldex oil is seperate to the engine oil and requires servicing too. As the car is only 10k old, it wont have had a haldex service yet, nor will the dealer be likely to entertain a request to have it serviced.

    2. Don't expect dealers to service AVS cars early. However if it's due to expire within 2-3k, i'd ask them to include the next service with themselves FOC as part of the deal.

    3. FASH is important on a car of this age and mileage IMO. Others may disagree.


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    Amchlolor's Avatar
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    FASH would not bother me,provided the owner convinced me he was genuine and it was done by a proper independent specialist.
    In fact,if the owner said "I refused to pay their charges",I'd probably agree with him and shake him by the hand !
    I wouldn't entertain some gimp saying his mate who "knows about Audis" did it though.
    Just use your 'skill and judgement'.
    I wouldn't walk away from a nice motor just because it says "Joe bloggs Audi specialist" rather than "Jehovah Bloggington-smyth,main dealer".
    '02 to '05 - Black Audi A4 1.9tdi sport
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    Thanks guy's nice to see this site is friendly and helpful to Audi novices.


  6. #5
    marriedblonde's Avatar
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    Welcome to the forum Steve.

    The others have already posted answers, FASH is down to choice. If I was buying a car under 3 years old I would probably want ti to come with delaer history - if they have scrimped on the price of servicing what else has suffered. but after 3 years a decent specialist would bwe as good if not better.

    As for this place being friendly just ask for a few comments regarding DSG or choice of colour of car :D

    J.
    Married and blonde yes, but still a guy with a poor taste in usernames!

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  7. #6
    d3fy's Avatar
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    IMHO - FMSH is a must on any car with a resale of above 10k. And if it ain't got it , I would find one that has.
    2.0T Quattro SLine, now 320d Sport Touring

  8. #7
    Amchlolor's Avatar
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    Quote Originally Posted by marriedblonde
    if they have scrimped on the price of servicing what else has suffered. but after 3 years a decent specialist would bwe as good if not better.
    I don't understand MB.

    How come it's "scrimping" in the first three years,but "as good if not better" after the the first three years ?

    I wouldn't necessarily use the term "scrimping" either.

    There's nothing wrong with rejecting main dealers' outrageous charges and cleverly saving dosh.

    Christ,going by the way main dealers are spoken about on here,paying them their stupid charges is hardly any guarantee of better service anyway.
    '02 to '05 - Black Audi A4 1.9tdi sport
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  9. #8
    marriedblonde's Avatar
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    If they are willing to shell out 20K plus on a car but then aren't willing to pay for servicing implies they are trying to save a few quid.

    Next is cheap tyres, tracking not checked, inferior parts fitted (non OEM brake pads perhaps - cheap italina copies!) as they wear out.

    When a cars 3 years old what's it worth in most cases? 50% perhaps? So that 20K car is now a 10K, after another couploe of year it's worth even less etc and I would expect people to have scrimp'd on bit's and pieces. Not been into a dealer to be serviced or a reputable independant for example.

    J.
    Married and blonde yes, but still a guy with a poor taste in usernames!

    Mercedes Benze E-class 350 sport convertable, black, pacha grey leather, 19" AMG rims, HK stero and a few more toys
    VW Scirocco 2.0Tsi GT with Revo stage 2, evoms induction kit, lowered, short shift, miltek
    BMW 330 Coupe M sport Black, Black leather, Nav and a lot of other options.
    BMW Z4 Coupe Sport in black with a few toys - going friday and gonna be missed by my lad.
    A3 2.0Tdi S-Line DSG. Gone but not forgotten

  10. #9
    Amchlolor's Avatar
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    Quote Originally Posted by marriedblonde
    If they are willing to shell out 20K plus on a car but then aren't willing to pay for servicing implies they are trying to save a few quid.

    Next is cheap tyres, tracking not checked, inferior parts fitted (non OEM brake pads perhaps - cheap italina copies!) as they wear out.

    J.
    I don't agree that spending 20K on a car should automatically mean you're happy to pay the overly large,and wildly varying (as can be seen by the AVS thread),main dealer charges as well.

    I also think it's a bit of a jump to suggest that anyone using an independent specialist will use cheap parts and neglect things like tracking.
    You're taking it to an extreme.
    I'm suggesting there is acceptable middle ground.
    '02 to '05 - Black Audi A4 1.9tdi sport
    '05 to '08 - Akoya Silver A3 sportback S-line DSG
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  11. #10
    marriedblonde's Avatar
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    My point is if the person owning an reasonabley expensive car is trying to save a few quid where do these savings stop? Yes I am over simpliflying.

    Whats the difference in price between the first service at audi and a recognised independant? I say recognised as I'm assuming you wouldn't want some back street garage to service your car as they wont have the diagnostic equipment needed.

    Audi charge 200 upwards, what about someone like AMD what do they charge? Amd is an exmaple not a recommendation BTW

    J.
    Last edited by marriedblonde; 25th July 2006 at 11:42.
    Married and blonde yes, but still a guy with a poor taste in usernames!

    Mercedes Benze E-class 350 sport convertable, black, pacha grey leather, 19" AMG rims, HK stero and a few more toys
    VW Scirocco 2.0Tsi GT with Revo stage 2, evoms induction kit, lowered, short shift, miltek
    BMW 330 Coupe M sport Black, Black leather, Nav and a lot of other options.
    BMW Z4 Coupe Sport in black with a few toys - going friday and gonna be missed by my lad.
    A3 2.0Tdi S-Line DSG. Gone but not forgotten

  12. #11
    Amchlolor's Avatar
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    Quote Originally Posted by marriedblonde
    My point is if the person owning an reasonabley expensive car is trying to save a few quid where do these savings stop?

    J.
    It needn't be about saving money,per se,MB.
    Perhaps,like me,they have principals and would simply prefer to stick two fingers up to the flash main dealer,resplendent in their designer suits and air conditioned showrooms.
    Going by the mark-ups on cars mentioned on here,it must be the servicing that pays for these overly flash buildings.
    Perhaps,again like me,they have a recognised independent specialist within spitting distance of their house,whereas the main dealer is a pain in the ass to get to.( I would use the local independent if it were my own money,I swear).
    I'm just saying that a non main dealer service history isn't the end of the world,provided the owner can satisfactorily explain why and can prove it isn't a back street lock up that has done it instead.
    You get a 'feel' for sellers.
    I'd like to think I would be able to spot the difference between a "scrimper" and someone who cares about their motor.

    Seriously,until the UK gets rid of this 'main dealer is everything' mentality,we will continue to get ripped off (IMO).
    Some of their mechanics,believe me,are the same sort of chimps that Joe-Bloggs uses in a backstreet garage.
    They're just chimps with an Audi overall.
    '02 to '05 - Black Audi A4 1.9tdi sport
    '05 to '08 - Akoya Silver A3 sportback S-line DSG
    '08 to ? - Black Alpina D3

  13. #12
    marriedblonde's Avatar
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    Fair enough you have a valid point.

    But the way I am looking at it is how many people use the independants because they object to the dealer prices compared to those scrimping a few quid?

    But your right you get a feel for someone straight away. Of course you can never judge a book by it's cover...
    Married and blonde yes, but still a guy with a poor taste in usernames!

    Mercedes Benze E-class 350 sport convertable, black, pacha grey leather, 19" AMG rims, HK stero and a few more toys
    VW Scirocco 2.0Tsi GT with Revo stage 2, evoms induction kit, lowered, short shift, miltek
    BMW 330 Coupe M sport Black, Black leather, Nav and a lot of other options.
    BMW Z4 Coupe Sport in black with a few toys - going friday and gonna be missed by my lad.
    A3 2.0Tdi S-Line DSG. Gone but not forgotten

  14. #13
    tinka
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    for something like servicing,i would consider an independent,simply because a service,in theory,is basic,and paying 90 an hour is steep.

    but for more tehcnical work,i would like to think the audi technical back up,and training would ,in a small way justify the labour rates.

    but for the time being ill have the service done at the stealer,(because of warranty issues)the first one is due at 16500k,which is september time,and i think i'll change it around the 3 year mark,so, a.s.h might help a bit with resale value,which is what the f.a.s.h is for imo .

  15. #14
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    Quote Originally Posted by bowfer
    Going by the mark-ups on cars mentioned on here,it must be the servicing that pays for these overly flash buildings.
    Definitely. It used to be the case that there was a long waiting list on RHD VAG cars, with a fairly high percentage of people cancelling and deposits returned due to slipping manufacture dates. Because of this, the few cars they did get went to (effectively) the highest bidders.

    Nowadays, its the case where they're producing so many RHD cars that they're expected to sell many many more cars - and the only way to acheive these targets is to slash margins. Its only the salesman profit you're bargaining against when buying a new car - your always best off dealing with the principal and getting a 0% markup

    Plus as well, owning a franchise is a major PITA, as you have to comply with whatever rules they fancy like changing that day. Take for instance BMW, they recently said that by sometime next year, BMW and MINI cannot be sold on the same forecourt. Now dealers are expected to buy/rent a second site, and purchase all the required signs and display equipment. In addition, you also need a second sales force to be hired and paid each year!! Oh, and do it or we'll take away your franchise.

    I can see why franchises try to get away with allsorts...


  16. #15
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    I can see both points of view and any technical work I would go to a main dealer or specialist but when it comes to changing oil, break fluid, screen wash etc why should you pay over inflated prices when you can go to halfords buy the stuff yourself and change it.
    My father in law is a qualified mechanical engineer and has been for 35 years he teaches engineering students at a college and earns extra money repairing/servicing friends and family cars, now he does not have VAGCOM but he can do all routine work and yet a new car serviced by him using all the correct OEM parts would be deemed less valuable at resale than a dealer serviced vehicle which will probably of been serviced by someone with far less experience than him.

  17. #16
    marriedblonde's Avatar
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    A service is more than changing the oil and filters though.

    They also check the car over and make sure it is safe. Can your father in-law check all the safety systems on a modern car like our audis? They have air bags, traction control, brake assist, belt tensioners etc to name a few?

    Also would you be happy to buy a car from a complete stranger if he told you that it had been serviced in his garage by his father in law with OEM parts?

    Personally I wouldn't and thats why it would be worth less than a car with full audi history.

    J.
    Married and blonde yes, but still a guy with a poor taste in usernames!

    Mercedes Benze E-class 350 sport convertable, black, pacha grey leather, 19" AMG rims, HK stero and a few more toys
    VW Scirocco 2.0Tsi GT with Revo stage 2, evoms induction kit, lowered, short shift, miltek
    BMW 330 Coupe M sport Black, Black leather, Nav and a lot of other options.
    BMW Z4 Coupe Sport in black with a few toys - going friday and gonna be missed by my lad.
    A3 2.0Tdi S-Line DSG. Gone but not forgotten

  18. #17
    marriedblonde's Avatar
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    Quote Originally Posted by tinka
    (because of warranty issues)
    So long as the garage is VAT registerd and has used OEM parts the manufacturer has to honour the warrenty.

    Not sure how this works in practice though as I would assume most dealers would argue the toss.

    J.
    Married and blonde yes, but still a guy with a poor taste in usernames!

    Mercedes Benze E-class 350 sport convertable, black, pacha grey leather, 19" AMG rims, HK stero and a few more toys
    VW Scirocco 2.0Tsi GT with Revo stage 2, evoms induction kit, lowered, short shift, miltek
    BMW 330 Coupe M sport Black, Black leather, Nav and a lot of other options.
    BMW Z4 Coupe Sport in black with a few toys - going friday and gonna be missed by my lad.
    A3 2.0Tdi S-Line DSG. Gone but not forgotten

  19. #18
    tinka
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    Quote Originally Posted by marriedblonde

    Not sure how this works in practice though as I would assume most dealers would argue the toss.

    J.
    thats the point i was getting at,if i had to make a claim,and it was serviced somewhere else,then im sure audi would do their best to find a loophole,or wriggle out of it,because of that,so for the 2 services that im going to have in the warranty period it makes sense,to stay main dealer.

    10yrs ago i was a mechanic,for 9 yrs,now ive forgot the majority of it,but i know a service is basic,and i can spot a worn bush,a leaking shock,a loose sensor etc,and i would rather service it myself as i know it will be done methodicly,as its my car,but i cant stamp the bleeding book,but i do the wifes polo,and thats ok.

  20. #19
    marriedblonde's Avatar
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    Is a serivce just basic with all the new safety systems? A service is a fluid change and an inspection of not only the mechanical bits but the electronics as well.

    J.
    Married and blonde yes, but still a guy with a poor taste in usernames!

    Mercedes Benze E-class 350 sport convertable, black, pacha grey leather, 19" AMG rims, HK stero and a few more toys
    VW Scirocco 2.0Tsi GT with Revo stage 2, evoms induction kit, lowered, short shift, miltek
    BMW 330 Coupe M sport Black, Black leather, Nav and a lot of other options.
    BMW Z4 Coupe Sport in black with a few toys - going friday and gonna be missed by my lad.
    A3 2.0Tdi S-Line DSG. Gone but not forgotten

  21. #20
    Amchlolor's Avatar
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    In my experience,main dealers do not try and wriggle out of anything that complies with EU law.
    My Alfa was an import,so I expected trouble with warranty issues.
    Not a bit of it.
    They know most people know the law.
    They know they must comply with the law.
    If you comply with the guidelines,as pointed out by MB,only the most stupid of stupid dealers would argue about any warranty issues.
    They bill the warranty work to Audi anyway,so why bother arguing ?
    '02 to '05 - Black Audi A4 1.9tdi sport
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  22. #21
    marriedblonde's Avatar
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    Ah valid point, forgot about the profitability of warrenty work. It's usually fixed price and can be completed in less time meaning more money for the dealer!
    Married and blonde yes, but still a guy with a poor taste in usernames!

    Mercedes Benze E-class 350 sport convertable, black, pacha grey leather, 19" AMG rims, HK stero and a few more toys
    VW Scirocco 2.0Tsi GT with Revo stage 2, evoms induction kit, lowered, short shift, miltek
    BMW 330 Coupe M sport Black, Black leather, Nav and a lot of other options.
    BMW Z4 Coupe Sport in black with a few toys - going friday and gonna be missed by my lad.
    A3 2.0Tdi S-Line DSG. Gone but not forgotten

  23. #22
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    I always thought warranty work was less attractive to dealers as the hourly rate was less.
    Sportback

  24. #23
    Amchlolor's Avatar
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    Quote Originally Posted by cdb2
    I always thought warranty work was less attractive to dealers as the hourly rate was less.
    So they might chuck you to the 'back of the queue' for a bit.
    Big deal.
    They still have to do it.
    '02 to '05 - Black Audi A4 1.9tdi sport
    '05 to '08 - Akoya Silver A3 sportback S-line DSG
    '08 to ? - Black Alpina D3

  25. #24
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    If you read the manual carefully, you only need to prove that you've had it serviced to the manufacturers spec to maintain the warranty (well that's a lot easier if the main dealer's done the service, but that's your call), but to get the third year free RAC recovery cover, (for which there are no legal rules), you must have had it serviced by a main dealer.....

    Two years recovery for everyone - the third only if its dealer serviced....
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  26. #25
    tinka
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    all valid points,and hyperthetical as it is, im thinking of myself doing the work,a fluid change is straight forward,but granted,unless i have diagnosis eq,i cant check for electronic faults,but do they actually plug the car into the system to check for faults on a service?,time is money.

    with regards to the dealers,i should of said being awkward then,and not wriggling out of a claim,as said above,the final year of the warranty is provided by the dealer,so any claim will eat into their profit and not audi's,so they will want to know that its been serviced correctly,and do you realy think they will say ,"yes sir no problem,kwik fit serviced it,ok we will fix it",i dont think so,i wont be that straight forward,sure its down to them and the owner to prove otherwise,but i dont want to go down that road,and how many people have.

  27. #26
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    checking and clearing DTC's is part of the service.

    and as stated before, as long as the car has been serviced to manufacturers specifications, with parts used and receipts kept, thay have to honor the warranty terms - its the law.

    Personally, I'm using dealer servicing atm. It's not just about the service, but about the whole audi owning and buying experience. The more I take my car to my local dealer (whether it be warranty, MOT, or just parts), then better I get to know the staff there. The more they know me, the more leverage I (may) have when buying a new car or if something goes wrong. Any (good) dealership knows that building a customer base is important. Good dealers are worth their weight in gold.

    I also agree though that if your getting bad service from you dealership then you should look elsewhere, maybe even look at a different marque. Cars are a pain in the ass enough withouy having dealer headaches.

    However, I guess that this is only relevant to new or newish cars.


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    Quote Originally Posted by tinka
    with regards to the dealers,i should of said being awkward then,and not wriggling out of a claim,as said above,the final year of the warranty is provided by the dealer,so any claim will eat into their profit and not audi's,so they will want to know that its been serviced correctly,and do you realy think they will say ,"yes sir no problem,kwik fit serviced it,ok we will fix it",i dont think so,i wont be that straight forward,sure its down to them and the owner to prove otherwise,but i dont want to go down that road,and how many people have.
    I think you'll find year 3 of the warranty is supplied by Audi UK, not the individual franchised dealer.

    When I asked Audi UK a qu re the warranty they replied:

    In answer to your query regarding the warranty applied to your vehicle,
    > the reason why your documentation may show a different warranty period is
    > due to the fact that all new Audis leaving the factory are given a
    > two-year unlimited mileage warranty, by the manufacturer.
    >
    > In the interests of Audi UK remaining competitive in the UK marketplace,
    > we provide a third-year limited mileage extension at our own expense.
    >
    > For this reason, generic documentation will show a warranty period of two
    > years, whereas documentation which is produced by Audi UK for the UK
    > market will show a three-year, 60,000 mile warranty period.
    >
    > I can confirm that the cover during the third year is identical to that
    > within the first two, the only difference being that cover lapses when the
    > vehicle has covered 60,000 miles.
    Sportback

  29. #28
    tinka
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    il get me coat.

  30. #29
    S_Line's Avatar
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    welcome to the 3.2 DSG club mate
    Impreza WRX, Impreza Type R, Impreza WR1.Audi 3.2 V6 DSG Quattro [img]/ubbthreads/images/graemlins/smile.gif[/img]
    Track Days in all of the above.

 

 

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