Last time I was on here I was in a bit of car trouble. Timing went on my 2009 2.0 TFSI and I was quoted over £1000 to repair from a VW specialist.
After speaking with Colin the Assistant Service Manager, Audi offered to diagnose my car for free to see if the issue with the car was as I was describing it. They agreed the chain had 'stretched' and they made contact with Audi HQ about the problem to see if they can contribute to the repair cost. Few days later Audi Glasgow contacted me and told me that they will go ahead with the repair and it will be completely covered by them!
I was promised the car on a Friday, got a call on the day before saying they had accidentally missed a part on the order sheet and that it may be the Monday before I got my car back - Colin arranged for me to get a courtesy car for the weekend as I was promised a car back on the Friday.
Got the car back on the Monday and at the pleasant cost of £0 for the whole repair.
The main reason for this post is basically to post a good news story about Audi, as you only see the negative reviews online and I believed I was in for a nightmare after asking Audi for help with the repair. I can honestly say the service was great, I was always kept in the loop at each stage of the process, really surprised it wasn't a struggle at all.
Very happy with their customer service - I'm a bit late on posting this but I've just got an internet connection in the flat!
After speaking with Colin the Assistant Service Manager, Audi offered to diagnose my car for free to see if the issue with the car was as I was describing it. They agreed the chain had 'stretched' and they made contact with Audi HQ about the problem to see if they can contribute to the repair cost. Few days later Audi Glasgow contacted me and told me that they will go ahead with the repair and it will be completely covered by them!
I was promised the car on a Friday, got a call on the day before saying they had accidentally missed a part on the order sheet and that it may be the Monday before I got my car back - Colin arranged for me to get a courtesy car for the weekend as I was promised a car back on the Friday.
Got the car back on the Monday and at the pleasant cost of £0 for the whole repair.
The main reason for this post is basically to post a good news story about Audi, as you only see the negative reviews online and I believed I was in for a nightmare after asking Audi for help with the repair. I can honestly say the service was great, I was always kept in the loop at each stage of the process, really surprised it wasn't a struggle at all.
Very happy with their customer service - I'm a bit late on posting this but I've just got an internet connection in the flat!
