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  1. #1
    2nd Gear

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    Victory at the Stealers!!!

    You may recall recent posts on service costs, where I was charged Ł340 for the 1st AVS service on my A3 by thieves at Smith Knight Fay in Stockport.

    Well, after legal advice (from my wife who's a solicitor - handy) and the brilliant Audi maintenance spreadsheet, courtesy of David Robinson, I have got a full refund back the exact specified cost of Ł178.61 !!!!

    The consumer rights arguements went as follows:

    1. I did not ask for a quote, I asked for 'a service' which Implies an Audi recommended service as it was at an Audi franchise, thus I did not have to ask for a quote because the Audi service figures are publicly available on the internet. service costs So they cannot charge for any extras without my permission. Thus without asking it has to be 1.1 hours. Plus the extra time for changing the pollen filter is invalid as they didn't ask about that either. Or the hidden time for bu##sh#t 'extra checks over and above the audi schedule' which they didn't mention till i queried it. (or the number plate bulb Ł19!!)

    2. The AVS oil is available for roughly Ł9.50 litre at other audi dealers, they charge Ł13.99 for a 'better brand'. They are not allowed to substitute a 'premium product' without your consent. And I only want 4.5 litres, not 5. (in future i'll buy it myself from Halfords for Ł30)

    3. Most Important, if you ask for, and accept, a pre-work quote then you have very little recourse for being overcharged. If they say 'its Ł1000' and you say OK, then you're stuffed really.
    Use the spreadsheet to force them to quote you that amount, or use it when they try to offer the bill to you when you pick the car up.

    Cheers Dave!

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  3. #2
    little_wing's Avatar
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    Re: Victory at the Stealers!!!

    Result! Might be worth posting this in the dealer section or somewhere so the rest of a-s.net get the benefit of your wife ('s knowledge) [img]/ubbthreads/images/graemlins/wink.gif[/img] Hope you get her something nice for Christmas with the refund...

  4. #3
    2nd Gear

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    Re: Victory at the Stealers!!!

    Well done. Sound argument. Cheeky beggars to try that on. I hope Audi UK fine them as it is against the franchise dealership customer service charter.

  5. #4
    TDI-line's Avatar
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    Re: Victory at the Stealers!!!

    Nice one.

    Can your wife be the offficial A-S solictor? [img]/ubbthreads/images/graemlins/wink.gif[/img]

  6. #5
    2nd Gear

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    Re: Victory at the Stealers!!!

    No problem - special rate Ł150 per hour, all cheques payable to the agent (me!) [img]/ubbthreads/images/graemlins/wink.gif[/img]

  7. #6
    Reverse Gear

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    Re: Victory at the Stealers!!!

    Can't get your spead sheet to work, what will a second service on an A3 TDI Sport cost?

  8. #7
    tinka
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    Re: Victory at the Stealers!!!

    well done for sticking with it,how many other owners have been ripped off by these feckers.

  9. #8

    Re: Victory at the Stealers!!!

    Nice one micket. I must say that my dealer has always said that they use a version of the same spreadsheet to price servicing and their prices seem to bear out their claim.

    The costs for the second AVS service on the 2.0 TDI are basically the same as for the 1st AVS except that the Labour time is 1.6 hours (1.1 hours on the 1st AVS)
    The only addition to this will be the DSG oil change if you have a DSG.

  10. #9
    6th Gear

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    Re: Victory at the Stealers!!!

    bugger, anybody got a spreadsheet for the 8L A3's?

  11. #10

    Re: Victory at the Stealers!!!

    I think Audi only make available the spreadsheet for current models because it's mainly aimed at fleet managers. Certainly the service times were higher for the 8L A3 than for the current 8P.

  12. #11
    2nd Gear

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    Re: Victory at the Stealers!!!

    nugpot -

    Whats up with the spreadsheet? You really need to use that to get the whole picture.

    Run it, agree the disclaimer, enter you garage labour and oil price, then click on your engine model.

    Service times are only engine based, no difference for SE, Sport, Sline etc.

  13. #12
    Cupramax's Avatar
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    Re: Victory at the Stealers!!!

    Excellent thread, thanks for the link. Time to give the dealers some of their own treatment...

  14. #13
    4th Gear

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    Re: Victory at the Stealers!!!

    Perhaps this is something worth you mentioning to the lady in charge of customer services at Audi UK that Dave Robinson has been liaising with.

    She sounds very helpful and I'm sure would be grateful to hear of 'sharp' practice so she can stamp it out.

 

 

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