Volks AutosMonster Motorsport
Results 1 to 22 of 22
  1. #1
    Neutral

    Status
    Offline
    Join Date
    Aug 2011
    Posts
    93

    Why don't Audi service people ever listen !!!

    Hi all took my 2011 s3 in to Audi with a couple of minor things.

    DSG gone into neutral 3 times in last few months

    Slight nocking at from end

    And the usual front windows squeak.

    Ask them no fewer than 5 times not to wash the car ( had it detailed by Jim white in October ) so who can guess what they did ?
    correct they washed it !!!

    now I'm a little OCD as they say and like to follow a good wash routine.

    now I'm not sure what they will have sprayed all over the car but I can bet it's not P H neutral wheels have white streakes over them would traffic film remover remove much wax and wheel sealant.
    not to mention how many nice new swirls ill have tomorrow.

    they said they will call to me tomorrow after I have chance to check for damage.

    last rant they never found any faults but did manage to do 23 miles !! Sounds more like a joyride than test drive.

    thanks Tom

  2. # ADS
    ADS
    Join Date
    Always
    Posts
    Many
     
  3. #2
    A3Kent's Avatar
    Different Gear

    Status
    Offline
    Join Date
    May 2012
    Posts
    1,026
    My Audi Dealer asks me if I want it washed when I take to them to get work done. You'd think it would be common practise!
    09 Audi A3 2.0 TDI 170 S-Line SB 8P3
    - Full Leather - LED DRL's - BOSE - Cruise Control - RNS-E Mk2 - AMI - Bluetooth - Folding Mirrors -

    VCDS owner - A3 Grille Install Guide

  4. #3
    Neutral

    Status
    Offline
    Join Date
    Aug 2011
    Posts
    93
    When I booked it in they offerd to wash which I declined was told it would be noted on job card, got there meet by tech guy had chat asked once more please no washing he wrote on top of job card don't wash !!
    was then handed over to service lady who said how many times does it say not to wash on this job card!!
    which led to a conversation about why I didn't want a wash.

  5. #4
    1st Gear

    Status
    Offline
    Join Date
    May 2012
    Location
    Carlisle
    Posts
    234
    i have to take my A3 black ed in tomorrow as the driver side window wont go down . i usally try and get it looking all shiny when i take it in. as it have been commented on by the sales guy that soldme the car that my car looks 10 times better than a new one. hehe.
    but i havnt had a chance to wash it this time. lets see if they wash it. if soo nice bill for audi to fix all those fresh swirls.

  6. #5
    DJ-S3's Avatar
    3rd Gear

    Status
    Offline
    Join Date
    Apr 2009
    Location
    Wakefield
    Posts
    683
    Quote Originally Posted by TommyMac View Post
    last rant they never found any faults but did manage to do 23 miles !! Sounds more like a joyride than test drive.
    Thats why I send mine in with the car practically empty! Plus in valet mode via the SPS switch

    They haven't yet mentioned it doesn't go above 3000rpm yet :D not sure whether that's a good thing actually.... Ha

  7. #6
    crunchie's Avatar
    4th Gear

    Status
    Offline
    Join Date
    Oct 2009
    Location
    Inverness
    Posts
    861
    3 times mine has been in and every time it's been washed when I asked them not to.
    Some guy who doesn't care with a sponge full of grit! Grr!
    If its in again and it gets washed I'm wanting to speak to the manager.
    Mine is white though so not as bad but I'd hate to put a dark car in, swirl mark tastic!
    Useless buggers.
    Now:
    TTS, Leon Cupra R, MK2 Golf GTi 16v BB 3dr & MK4 Golf "GTi" 2.0 8v


    Past:
    S3 8P3
    A3 2.0T
    S3 8L REVO
    306 Rallye
    Impreza STi8
    Leon Cupra R REVO
    S3 8L REVO
    Impreza T2000
    306 Rallye
    MK3 Golf GTi 8v
    & more in between

  8. #7
    Reverse Gear

    Status
    Offline
    Join Date
    Oct 2012
    Location
    John O'Groats!
    Posts
    29
    Was that at Highland Audi or further South/East?

  9. #8
    1st Gear

    Status
    Offline
    Join Date
    May 2012
    Location
    Carlisle
    Posts
    234
    Mines phantom black.

  10. #9
    Neutral

    Status
    Offline
    Join Date
    Aug 2011
    Posts
    93
    Quote Originally Posted by Jambo26 View Post
    Mines phantom black.
    mines the same.

    my local dealer

  11. #10
    PH1L's Avatar
    Gievf Buckets

    Status
    Offline
    Join Date
    Jan 2010
    Location
    Forfar, Scotland
    Posts
    3,862
    why not print off a dont wash sign and stick it on the dash pretty sure theyd at least ask when they saw that


    2007 S3 PhantomSchwartz

    Spec | Auto Lights | Black Headlining | RNS-E with 6 CD Changer | Phone Prep | Facelift Tails | MFSW | Cruise | Bluetooth | Adaptive Bi-xenon Headlights |

    Mods
    | MY10 Facelift | 75% LED's | Sepang Bronze Facelift Alloys

    Plans | LED 3dr tails | BBK Setup | Some BBS | Custom TBE |

    Quote Originally Posted by N8
    Yes, but they are OEM Phaeton Helios alloy wheels, not cheap ****e aftermarket piles of poop.

  12. #11
    AndyA3170
    Guest
    Next time walk round to the back of the workshop or to the wash bay and have a word with the lads directly and just ask them not to wash your car.

  13. #12
    Neutral

    Status
    Offline
    Join Date
    Aug 2011
    Posts
    93
    Just had a cal from dealers great news they are happy to pay for my car to have the winter protection redone by Jim white at whites details.

  14. #13
    1st Gear

    Status
    Offline
    Join Date
    Oct 2012
    Location
    Lincoln
    Posts
    146
    Quote Originally Posted by TommyMac View Post
    Just had a cal from dealers great news they are happy to pay for my car to have the winter protection redone by Jim white at whites details.
    Thats great news, I am with you on the whole washing thing, nothing matches up to Jim's detailing!!

  15. #14
    1st Gear

    Status
    Offline
    Join Date
    May 2012
    Location
    Carlisle
    Posts
    234
    Well just got my car back and guess what it's been washed when I said don't wash. They Evan wrote it a few times on the job card. I don't know the extent yet I'm going to wash it myself tomorrow to find what damage there is. It's covered in dirty water marks from a chamois at the moment. I'm not happy. Lets see what happens tomorrow

  16. #15
    1st Gear

    Status
    Offline
    Join Date
    May 2012
    Location
    Carlisle
    Posts
    234
    Quote Originally Posted by TommyMac View Post
    When I booked it in they offerd to wash which I declined was told it would be noted on job card, got there meet by tech guy had chat asked once more please no washing he wrote on top of job card don't wash !!
    was then handed over to service lady who said how many times does it say not to wash on this job card!!
    which led to a conversation about why I didn't want a wash.
    what did you say to the dealers when took it back to them?

  17. #16
    leeds2592's Avatar
    5th Gear

    Status
    Offline
    Join Date
    Apr 2012
    Location
    Leeds
    Posts
    996
    Quote Originally Posted by TommyMac View Post
    Just had a cal from dealers great news they are happy to pay for my car to have the winter protection redone by Jim white at whites details.
    Brilliant result lad.

    Jim's work is outstanding!
    Black 2007 2.0 FSI Sport
    2011 Glossy Black RNS-E |AP Coilovers | 18" 7 Spoke OEM BE Alloy Wheels | H&R Trak+ Spacers 8mm (Front) 12mm (Rear) | MY11 Rear Lights | S Line Spoiler | Retrofitted MFSW | Retrofitted Cruise Control | Interior LED Light Pack | OEM LED Numberplate Bulbs

  18. #17
    Neutral

    Status
    Offline
    Join Date
    Aug 2011
    Posts
    93
    Quote Originally Posted by leeds2592 View Post
    Brilliant result lad.

    Jim's work is outstanding!
    thanks mate. Jim's work is special here's a link to mine after Jims last effort.

    Timeline Photos | Facebook

    Sorry guys not sure how to bring the photo directly here.
    Last edited by TommyMac; 22nd January 2013 at 19:58.

  19. #18
    1st Gear

    Status
    Offline
    Join Date
    May 2012
    Location
    Carlisle
    Posts
    234
    Just been to my dealer where they say there going to pay for the damage

    Heres a couple of pics of the mess.




  20. #19
    Neutral

    Status
    Offline
    Join Date
    Aug 2011
    Posts
    93
    That's not good buddy just make sure you get it in documented that they will pay.
    hope you get sorted.
    If only they would just listen !!

  21. #20
    1st Gear

    Status
    Offline
    Join Date
    May 2012
    Location
    Carlisle
    Posts
    234
    The service manager phoned and organised the correction with the company I chose. We'd 13th feb it's booked in. Il post after picks once complete.

  22. #21
    1st Gear

    Status
    Offline
    Join Date
    Jan 2011
    Posts
    120
    Well done how much will it cost. They did it to mine last June after I told them not to wash it! But I didn't tell them at the time I'm gutted

  23. #22
    1st Gear

    Status
    Offline
    Join Date
    May 2012
    Location
    Carlisle
    Posts
    234
    Best part of £270 inc traveling costs I think

 

 

Similar Threads

  1. Why don't Audi compete in the WRC anymore?
    By ColganRaz in forum General Automotive Chat
    Replies: 1
    Last Post: 24th April 2012, 21:18
  2. AUDI SERVICE PACKAGE - WHY SO EXPENSIVE ?
    By shilts in forum A3/S3/Sportback (8P Chassis)
    Replies: 12
    Last Post: 30th May 2010, 21:48
  3. Why couldn't audi offer this as an option??????
    By jaymarwa in forum General Chat
    Replies: 4
    Last Post: 11th March 2005, 11:15
  4. Local audi service specialists (non-dealer)
    By imported_bearboy in forum Detailing
    Replies: 1
    Last Post: 6th December 2004, 16:11
  5. audi service....any good?
    By rockstar in forum A3/S3 Forum (8L Chassis)
    Replies: 2
    Last Post: 20th February 2003, 17:07

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Single Sign On provided by vBSSO

Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

Content Relevant URLs by vBSEO