Yes, I totally agree. Shark have shown that they are just as determined to get to the root cause of our issues with the software as we as customers are in having these issues addressed. As Ben said earlier in the thread, with Shark you're not just buying a product, but by choosing them you are buying a service and that is SO important these days. They have acted very quickly in this instance and I for one will definitely be standing by them for my future tuning.
Apart from changing the shift points, the DSG TCU software also raises the torque limiter to around 500nm, IIRC, ..not that I'll EVER get it anywhere near to that figure, lol. I don't drive my car that hard TBH, but I do like it to be running very smoothly and that's exactly what I've got now and it's cool!! The TCU software also gives you improved launch control, but that's not something I've ever used or am likely to use. RPB did get some very noticeable gains after his TCU remapping was done, ..above what the DSG 'tweak' alone would offer. I'm going to give the car some adaptation time to see how it ultimately feels and then in a month or 2 decide what to do TCU map wise. xx