- Joined
- Feb 16, 2011
- Messages
- 1,800
- Reaction score
- 338
- Points
- 83
- Location
- Bracknell
- Website
- www.sunnytree.co.uk
Ok. I try to sort out Stage 2 atm and wanted someone from Revo shop to advise me on Supersprint exhaust which I decided is the best option for my nearly brand new car. I called up the customer service few times without a luck then when someone finally picked up said that he needs to find out if they are able to order it and would confirm the final price and delivery times by then. He took my number without even asking what exact type of Supersprint exhaust I'm really willing to buy as there are 2 different pipe types and few cat backs! Most importantly was to ask where I live which I found a bit weird maybe it was down to postage cost or something? I dont know. After that I got promised to be called back within an hour or so but I never did.
Got really annoyed at that stage and decided to give it few days, again no response simply fobbed me off. Decided to call them up again but unfortunately with a same result the guy said his friend who deals with orders is currently not available and will contact me as soon as hes back to work which supposedly should be the following day. I tried to get as much information as possible out of the guy on a phone and actually I gathered enough to know what I need to order but again no call back complete waste of time, fobbed off again not nice to say but when someone wants to spend nearly 2k should not get treated like this. Really disappointed and wont recommend this as your parts dealer unfortunately unless you know what you're after and can do everything through the website without calling their customer service up. Maybe rest of you have had better experience but in this case I cant say different than that. Sorry:/
Got really annoyed at that stage and decided to give it few days, again no response simply fobbed me off. Decided to call them up again but unfortunately with a same result the guy said his friend who deals with orders is currently not available and will contact me as soon as hes back to work which supposedly should be the following day. I tried to get as much information as possible out of the guy on a phone and actually I gathered enough to know what I need to order but again no call back complete waste of time, fobbed off again not nice to say but when someone wants to spend nearly 2k should not get treated like this. Really disappointed and wont recommend this as your parts dealer unfortunately unless you know what you're after and can do everything through the website without calling their customer service up. Maybe rest of you have had better experience but in this case I cant say different than that. Sorry:/
