EM TuningMonster Motorsport
Results 1 to 25 of 25
Like Tree4Likes
  • 1 Post By flying oyster
  • 1 Post By paddy
  • 1 Post By JtotheD
  • 1 Post By JCMCN

Thread: Disgusted by AUDI WATFORD!!!

  1. #1
    1st Gear

    Status
    Offline
    Join Date
    Jan 2011
    Posts
    105

    Angry Disgusted by AUDI WATFORD!!!

    I just called AUDI WAtford to book the car in to diagnose a vibration I have. I'm glad I then asked the question will this involve any charges. Half an hour at 70 quid to put it on their vagcom. I asked if that was chargeable if they were unable to give a definitive diagnosis, to which I was told yes. My response was "but how can you charge for a diagnosis, when you haven't diagnosed anything?" the response I got was "because we put it onto our computer to check it for fault codes".
    "but why would your default position be to diagnose it with the computer, when it might a problem that doesn't give a fault code"
    "because thats the way we do it."

    It seems to me that there is no sense of customer satisfaction, and just a way of earning an easy 70 quid for un-necessary work to be carried out! Thats boardering on being what I would expect a rogue trader to do!!!

    I know there is no fault codes, so refuse to be robbed by the Audi thieves!
    2007 8P S-line 140 TDI BKD Sportback. Milltek De-cat, Cat-back, AMD remap, 312mm Brake conversion, Bose, Alcantra Leather, BT, Dark Headlining, Piano black trim, courtesy light pack.

  2. # ADS
    ADS
    Join Date
    Always
    Posts
    Many
     
  3. #2
    Ads
    Ads's Avatar
    License to drive

    Status
    Offline
    Join Date
    Jul 2009
    Location
    London
    Posts
    8,148
    And to make it worse, even if they did find a fault and you wanted to pay them to repair it, they will still charge you the diagnostic fee on top of the repair costs. Chingford Audi do anyway.

  4. #3
    audigex's Avatar
    3rd Gear

    Status
    Offline
    Join Date
    Jul 2011
    Posts
    555
    70 sheets for half an hour? That's absolutely pathetic, is there nobody on the forum near you with Vagcom? There's a thread somewhere with people willing to help out for free/fuel cost - take the dealer a printout of the fault codes/lack of when you go in and tell them that they can skip that step.
    Ibis White A3 Sportback Black Edition.
    2.0 TDI (170) Quattro
    Pics


  5. #4
    1st Gear

    Status
    Offline
    Join Date
    Jan 2011
    Posts
    105
    I've already had it on the Vagcom after it went into limp mode. Gave me an over boosting code; so cleared code, took for a drive and recreated vibration, re-vag'd, No more codes. Manually checked actuator with mityvac. No issues with actuator. Many miles more, and it hasn't limped again, but still has a vibration, which I had before it limped the first time.

    So, I thought the best next step would be to have someone who works on these day in, day out to cast an experienced eye, but all Audi seem to want to do is slide a large dry object into my anus!
    2007 8P S-line 140 TDI BKD Sportback. Milltek De-cat, Cat-back, AMD remap, 312mm Brake conversion, Bose, Alcantra Leather, BT, Dark Headlining, Piano black trim, courtesy light pack.

  6. #5
    loudchris53's Avatar
    2nd Gear

    Status
    Offline
    Join Date
    Dec 2011
    Location
    Camberley, Surrey
    Posts
    399
    That is ridiculous, speak to the service manager and kick up a fuss, it worked for me at camberley audi and now i get christmas cards from him!!

    Chris
    A3 2.0 TFSI Sportback - DSG, Alcantara/Leather Heated Seats, Xenons, Acoustic park, Armrest, Folding/auto dimming mirrors, Symphony with Bose, Rain sensor, Multifuntion steering wheel, Lumbar Support, Aluminium roof rails, Lumbar Support, Vanity mirror lights
    MODS - ​RS3 Aluminium Race Inlay trim, LED rear lights, RNS-E, Bluetooth+SDS, Sline front bumper+Black grille

  7. #6
    3rd Gear

    Status
    Offline
    Join Date
    Feb 2010
    Location
    East Sussex
    Posts
    617
    There are many very good small 3rd party garages that deal in the VW group who would be a lot cheaper and a lot more willing to help.

  8. #7
    1st Gear

    Status
    Offline
    Join Date
    Jan 2011
    Posts
    105
    I don't suppose you know of any near the South Herts, Middlesex area?
    2007 8P S-line 140 TDI BKD Sportback. Milltek De-cat, Cat-back, AMD remap, 312mm Brake conversion, Bose, Alcantra Leather, BT, Dark Headlining, Piano black trim, courtesy light pack.

  9. #8
    chris1988brown's Avatar
    3rd Gear

    Status
    Offline
    Join Date
    Nov 2009
    Location
    middlesbrough
    Posts
    578
    that is the stupidest thing ive ever hurd, no wibration would be linked to anything that can be rectified by a diagnostic machine, dealers really wind me up total waste of time, no new part no idea, have you actualy got a engine management light on mate? when do you get a vibration ?

    MY S-LINE 2.0TDI HYBRID PROGRESS

    MY PROGRESS THREAD

  10. #9
    FranA3's Avatar
    events moderator

    Status
    Offline
    Join Date
    Dec 2008
    Location
    south wales
    Posts
    7,120
    i feel sorry for all the people who just say yes to paying that money and people who only take there cars to main stealers robbing mo-fo's they all are
    off the road boohoo anyone got a gearbox for me lol!!


  11. #10
    3rd Gear

    Status
    Offline
    Join Date
    Feb 2010
    Location
    East Sussex
    Posts
    617
    Quote Originally Posted by Elgy View Post
    I don't suppose you know of any near the South Herts, Middlesex area?
    No Sorry I don't, the one I will use eventually my car is out of warranty is nr Gatwick airport, they did my remap, and seem pretty well clued up, really good little garage tbh, always helpful.

  12. #11
    flying oyster's Avatar
    flying oyster

    Status
    Offline
    Join Date
    Jul 2009
    Location
    wimbledon
    Posts
    545
    Quote Originally Posted by Elgy View Post
    I've already had it on the Vagcom after it went into limp mode. Gave me an over boosting code; so cleared code, took for a drive and recreated vibration, re-vag'd, No more codes. Manually checked actuator with mityvac. No issues with actuator. Many miles more, and it hasn't limped again, but still has a vibration, which I had before it limped the first time.

    So, I thought the best next step would be to have someone who works on these day in, day out to cast an experienced eye, but all Audi seem to want to do is slide a large dry object into my anus!
    im sure audi wouldnt do that they would lube it first and charge it as a sundry lol
    JCMCN likes this.
    S3 8L ming blue westys old car shed loads of mods

  13. #12
    Audi Dynamik's Avatar
    6th Gear

    Status
    Online
    Join Date
    Sep 2011
    Posts
    1,968
    ring up the manager and see what he has to say

  14. #13
    1st Gear

    Status
    Offline
    Join Date
    Jan 2011
    Posts
    105
    No, I've not had an engine management light on. Even when it went into limp mode there was no light! The bulbs probably blown!

    I'll try call the service manager and see what he has to say.

    Thanks for your replys Guys!
    2007 8P S-line 140 TDI BKD Sportback. Milltek De-cat, Cat-back, AMD remap, 312mm Brake conversion, Bose, Alcantra Leather, BT, Dark Headlining, Piano black trim, courtesy light pack.

  15. #14
    Reverse Gear

    Status
    Offline
    Join Date
    Jan 2012
    Posts
    1
    I guess they don’t have any customer satisfaction requirement, they are selling their expensive Audi car to customer by making false promise and when it comes to fulfill any problem, they ask for more charges. I think that’s how audi work at Watford state.. hopefully you will get solution from their customer care , if you get lucky.

    IT support watford

  16. #15
    paddy's Avatar
    Audi=No fault code, no idea

    Status
    Offline
    Join Date
    Feb 2008
    Location
    Surrey
    Posts
    5,135
    My last audi ran up a £2.5k diagnostic bill and they still were not sure what the problem was.....see my top sig.
    Elgy likes this.
    Ibis white Revo S3 and now matching Vivaro LWB HR 2900 :-)

    Many people are alive because its illegal to shoot them.

  17. #16
    1st Gear

    Status
    Offline
    Join Date
    Jan 2011
    Location
    northants
    Posts
    165
    steve russell @ russell automotive are the nearest to you i think
    hes an independant near finchley?

  18. #17
    warren_S3's Avatar
    Moderator

    Status
    Offline
    Join Date
    Oct 2007
    Posts
    6,155
    Makes VCDS look cheap, and almost a pre-requisite tool of Audi ownership in the modern era.

    I won't say what I think about Audi service as I know one or two forum members find my opinion and candid honesty difficult to swallow! Let's just say they certainly could do better.

  19. #18
    paddy's Avatar
    Audi=No fault code, no idea

    Status
    Offline
    Join Date
    Feb 2008
    Location
    Surrey
    Posts
    5,135
    I'm happy to tell anyone what i think of Audi service !! Having spent £5k in their workshop 2 years ago i think i have bought the right to do so ( not to mention £50k in their showroom)
    If they find the truth hard to swallow thats not my fault

    Its totally disgusting !!!
    Ibis white Revo S3 and now matching Vivaro LWB HR 2900 :-)

    Many people are alive because its illegal to shoot them.

  20. #19
    rockape's Avatar
    Per ardua

    Status
    Offline
    Join Date
    Dec 2010
    Location
    North East
    Posts
    284
    Quote Originally Posted by paddy View Post
    I'm happy to tell anyone what i think of Audi service !!
    Me too.

    I've had some good and bad service with them but the bad was really bad. Like them breaking things and not mentioning it. Recently I was told by the service manager that he'd waivered a diagnostic charge because they didnt spend that long on it. No mention of this before I booked it in mind. I politely told him I would'nt have paid it anyway! The look he gave me says that generally their customers like to be shafted.
    For sale:
    RS6 18" alloys
    S-line 8p2 chrome grill
    Pm me.

  21. #20
    JtotheD's Avatar
    Events Moderator

    Status
    Offline
    Join Date
    May 2011
    Location
    Bournemouth, Dorset/ Wallingord, Oxon
    Posts
    907
    that's ridiculous. and also just as ridiculous is the fact that they charge 140 p/h labour! I had an issue the other day that needed scanning took it to my local audi and vag specialist/tuners and they scanned it for free! told me the fault code and suggested a way i could fix it. which it did... for a week and then it happened again, but i'm booked in for a full service on wed so they can have a look then.. but that is thoroughly ludicrous!
    Elgy likes this.
    S3 8L Ming Blue 273bhp & 294lbft h


    Build/project thread
    check it out!


  22. #21
    Neutral

    Status
    Offline
    Join Date
    Nov 2009
    Location
    Scotland
    Posts
    65
    There seems to be an air of complacency within Audi Dealerships just now. I hope somewhere out there an employee of the company picks up on this thread and distributes it amongst their collegues. My experience is one of discust, so much so I refuse to even go near my local Dealer(s) which is Lomond Audi for those that are interested. Not only can't they diagnose a problem correctly they can't even acknowledge you when you go into their showroom with the intention of buying a 'New Audi' (and i was going to buy a Q3) they can't even be bothered to pick up the phone and return your call after enquiring about a new Audi!! If I do buy another Audi it sure won't be from an Audi dealership and so far VW are winning the race. So, if I don't hear from Audi within the next month bang goes £30K off their stuck up ego!!! And I thought there was a recession out there
    Elgy likes this.

  23. #22
    rockape's Avatar
    Per ardua

    Status
    Offline
    Join Date
    Dec 2010
    Location
    North East
    Posts
    284
    Quote Originally Posted by JCMCN View Post
    There seems to be an air of complacency within Audi Dealerships just now. I hope somewhere out there an employee of the company picks up on this thread and distributes it amongst their collegues. My experience is one of discust, so much so I refuse to even go near my local Dealer(s) which is Lomond Audi for those that are interested. Not only can't they diagnose a problem correctly they can't even acknowledge you when you go into their showroom with the intention of buying a 'New Audi' (and i was going to buy a Q3) they can't even be bothered to pick up the phone and return your call after enquiring about a new Audi!! If I do buy another Audi it sure won't be from an Audi dealership and so far VW are winning the race. So, if I don't hear from Audi within the next month bang goes £30K off their stuck up ego!!! And I thought there was a recession out there
    Been scratching the new car itch myself recently and judging by the prices of used ATM, brand confidence is high. That doesn't excuse downright arrogance though.
    For sale:
    RS6 18" alloys
    S-line 8p2 chrome grill
    Pm me.

  24. #23
    1st Gear

    Status
    Offline
    Join Date
    Jan 2009
    Posts
    190
    Dealers no longer seem to care about customer service, it's all about money, money, money!!!
    Now: 2009 S3 8P3 DSG. Mods: Revo Stage 1, Cruise control, LED interior lights upgrade, Rear DRLs...
    Previously: 2001 AMK S3, Silver, Revo Remap, Milltek DV, KW Springs & Shocks, H&R ARB.

  25. #24
    paddy's Avatar
    Audi=No fault code, no idea

    Status
    Offline
    Join Date
    Feb 2008
    Location
    Surrey
    Posts
    5,135
    When i bought my new S3 i was asked on 3 separate occasions to fill out a survey on the person who handed me the survey, ie: the service manager and the salesman and the guy that tries to flog you all the bits i don't want. How do you rate a guy out of 10 when he is watching you and you want good service from him in future ?? I gave him 10 i should have given him 4 at best.
    Ibis white Revo S3 and now matching Vivaro LWB HR 2900 :-)

    Many people are alive because its illegal to shoot them.

  26. #25
    warren_S3's Avatar
    Moderator

    Status
    Offline
    Join Date
    Oct 2007
    Posts
    6,155
    Quote Originally Posted by paddy View Post
    When i bought my new S3 i was asked on 3 separate occasions to fill out a survey on the person who handed me the survey, ie: the service manager and the salesman and the guy that tries to flog you all the bits i don't want. How do you rate a guy out of 10 when he is watching you and you want good service from him in future ?? I gave him 10 i should have given him 4 at best.
    And if you'd given him 4 he'd have binned it!
    Audi S3 Panther Black [2011] Build Thread
    Mods: Revo Stg2, Blueflame TBE, Eibach Pro springs, R8 oil cap

    On order: Audi S5 3.0V6T Coupe Black Edition, Phantom Black [Due 26 May 2014]

    Planned Mods: Revo Stg1+ with DSG map, Revo CAI, custom exhaust, H&R Trax spacers, EM Tuning LED interior lights, R8 oil cap, Porsche coolant & brake fluid cap

 

 

Similar Threads

  1. Watford
    By edition in forum A3/S3/Sportback (8P Chassis)
    Replies: 2
    Last Post: 24th March 2009, 22:36
  2. Disgusted with people, the A3 has had its first scratch.
    By sat1983 in forum A3/S3/Sportback (8P Chassis)
    Replies: 24
    Last Post: 11th August 2007, 08:26

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Single Sign On provided by vBSSO

Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

Content Relevant URLs by vBSEO