Well at the weekend i decided to go the gym, i parked in the car park and sat in my car whilst i waited for my mate to arrive, the car was off handbrake was up! i then got out of my car as my friend arrived we both crossed the road to the gym and the next i hear was a loud pop/snap sound and my car has rolled down a small ditch and wedged between 2 bollards ( i must state the gradient of the slope in the car park was virtually flat!!!!)
So i go to check my handbrake and its still on! i called audi to come out which took 4 hours 30 minutes! and they checked the handbrake and said it was on strong and infact they had to take it off to winch my car out, so how is it that my car literally rolled away!
My dilemma is, Audi have now checked the car although they all they said was we checked the handbrake its fine, would you like you car fixed in other words i will have to pay!!!
Not only that i cannot even get a courtesy car from them, my car is 2 months old and my partner and i both bought a car which comes to around 40K, and i cant even get a courtesy car? regardless of who pays for the car it will be with them for atleast a month!
How do i approach this matter, what should i be requesting, because i really do not know where i stand!!!
(i know i will be told i should always leave my car in gear and if the car park would of been steep then i would of!)
Thanks for the Help!