JMB RetrofitsBadger5
Page 1 of 22 1234567811 ... LastLast
Results 1 to 40 of 842
Like Tree5Likes

Thread: Anti-corrosion warranty results - Please post here

  1. #1
    3rd Gear

    Status
    Offline
    Join Date
    Aug 2004
    Posts
    526

    Exclamation Anti-corrosion warranty results - Please post here

    Dear All,

    Further to the "Rust on your roof" thread i would like to compile a list of members who have approached Audi for warranty work relating to the anti-corrosion warranty, along with the outcome. It seems that Audi's response to these Warranty claims is not standardised and that several members (including myself) are having seemingly valid claims rejected on an ad hoc basis e.g. the "it's been there too long" excuse.

    There is quite obviously a design flaw in the roof rails of 8L A3s which audi are aware of. They should be honouring warranty claims relating to this, especially as it is one basis on which they sold these cars in the first place.

    I intend to write to Watchdog and Trading standards detailing the refusal of perfectly legitimate claims. If members who have been through this process could post details in this thread then that would strengthen any case due to number of people affected.

    So if you have approached audi with an anti-corrosion warranty issue (regardless of outcome) could you include the following details;


    HOME TOWN; YEAR AND VEHICLE MODEL; DETAILS OF RUST FOUND; TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; DEALER APPROACHED; OUTCOME (APPROVED, REFUSED), REASON FOR REFUSAL; DATE OF CLAIM


    Also if members are willing could you PM me your real name and then i can include that in the letters? The more people who have been through this process and who take the time to post here, the stronger the case will be for those who have had claims refused, or who make claims in the future.

    P.S. if you have photos of the affected areas can you keep them in case we do get anywhere with this and need photographic evidence.
    Last edited by bantam1; 19th June 2009 at 14:18.

  2. # ADS
    ADS
    Join Date
    Always
    Posts
    Many
     
  3. #2
    3rd Gear

    Status
    Offline
    Join Date
    Aug 2004
    Posts
    526
    I'll start;

    Birmingham; 2000 S3; bubbling on roof rails on both sides; 2 weeks; 5 years; Birmingham Audi; Refused; "Rust has been there too long"; June 2009
    Last edited by bantam1; 19th June 2009 at 14:19.

  4. #3
    Dani_B19's Avatar
    Audi-sports own special child.

    Status
    Online
    Join Date
    Nov 2008
    Location
    Barnsley
    Posts
    7,233
    Im liking this thread, ive just discovered rust on the front drivers arch and underneath the door strips but i doubt ill get anything out of audi due to when i bought the car the passengers roof rail was bubbling and i had the garage do it but ive just noticed that in the valley theres alittle gap that runs along with it and i can see rust.
    Great.
    Going to phone audi up when i get the time and try and blag my way through, worth ago.
    Last edited by Dani_B19; 19th June 2009 at 12:15.
    Driving the most secretive S3 on ASN

  5. #4
    Westy's Avatar
    Double Dark Side! Diesel & 8P

    Status
    Offline
    Join Date
    Dec 2008
    Location
    Cambridgeshire sometimes Hertfordshire
    Posts
    17,273
    YEAR AND VEHICLE MODEL: 2002 S3

    DETAILS OF RUST FOUND: Bubbling of the paint found on the outside of the passenger side roof rail. Rust hadn't broken through the paint.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: I went to see Audi the day after I noticed the bubbling.

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 2 months

    DEALER APPROACHED: Hatfield Audi, Hertfordshire (Part of the M25 Audi Group)

    OUTCOME (APPROVED, REFUSED), REASON FOR REFUSAL: Claim refused after Audi's approved body shop did paint tests. It turns out that the passenger side had been re-sprayed at some point by a previous owner. I had no paper work to backup the paint work done so I didn't know whether it had been done by an Audi approved bodyshop. I didn't have a leg to stand on.

    DATE OF (attempted) CLAIM: January 2009
    Last edited by Westy; 19th June 2009 at 14:26.
    8P A3 TDI - 220bhp - 335lbft
    A3 Maintenance Thread
    Bye bye S3 you will be missed.
    S3 Build Thread







  6. #5
    3rd Gear

    Status
    Offline
    Join Date
    Aug 2004
    Posts
    526
    cheers guys - keep it coming. If this thread generates enough of a response i will compile a letter and see where this gets us. Remember if you are OK with it PM me your real name (as will look better in a letter than a username).

  7. #6
    jcb
    6th Gear

    Status
    Offline
    Join Date
    Sep 2005
    Location
    uk
    Posts
    4,077
    not an A3 but...
    1999 A4, corroded boot lock strip and rear door sail trims, 1-2months, 3 years, Edinburgh Audi, REFUSED (very bluntly!), reasons: car is too old, items regared as trim not body work, because he didn't like the look of my shoes

  8. #7
    Westy's Avatar
    Double Dark Side! Diesel & 8P

    Status
    Offline
    Join Date
    Dec 2008
    Location
    Cambridgeshire sometimes Hertfordshire
    Posts
    17,273
    Quote Originally Posted by jcb View Post
    not an A3 but...
    1999 A4, corroded boot lock strip and rear door sail trims, 1-2months, 3 years, Edinburgh Audi, REFUSED (very bluntly!), reasons: car is too old, items regared as trim not body work, because he didn't like the look of my shoes
    Someone else here (maybe Tim) had the boot trim on his S3 refused as it classes as trim and not bodywork.
    8P A3 TDI - 220bhp - 335lbft
    A3 Maintenance Thread
    Bye bye S3 you will be missed.
    S3 Build Thread







  9. #8
    fingermouse's Avatar
    thats me

    Status
    Offline
    Join Date
    Sep 2004
    Location
    west yorkshire
    Posts
    3,762
    YEAR AND VEHICLE MODEL: 2002 S3

    DETAILS OF RUST FOUND: Bubbling of the paint found on the outside of the passenger side roof rail. Rust hadn't broken through the paint.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: phoned straight away visited them 2 weeks later.

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: almost 5 years
    DEALER APPROACHED: initially wakefield audi while having free mot but then had to go to area repair center which is vw huddersfield

    OUTCOME (APPROVED, REFUSED), Approved left car with them the following week as I was away with work dropped off on a sat picked it up following sat. __________________
    red to red black to black blue to bits

  10. #9
    Mike071288's Avatar
    1st Gear

    Status
    Online
    Join Date
    Dec 2008
    Posts
    244
    YEAR AND VEHICLE MODEL: 1999 1.6 A3

    DETAILS OF RUST FOUND: Bubbling on both roof rails.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 2 weeks

    DEALER APPROACHED: Chingford Audi

    OUTCOME (APPROVED, REFUSED), REASON FOR REFUSAL: Refused, says it has been there too long without reporting it.

  11. #10
    jojo's Avatar
    S3 Drift King!

    Status
    Offline
    Join Date
    Sep 2003
    Location
    Solihull, Midlands
    Posts
    25,511
    Quote Originally Posted by bantam1 View Post
    I'll start;

    Birmingham; 2000 S3; bubbling on roof rails on both sides; 2 weeks; 5 years; Birmingham Audi; Refused; "Rust has been there too long".
    Birmingham Audi in Solihull? I had no problems getting my warranty claim through there, the guy was pretty helpful actually.

    YEAR AND VEHICLE MODEL: 1999 S3 (Approx 52k miles at the time, and purchased as an Audi Approved car back on 2001 with 25k miles)

    DETAILS OF RUST FOUND: Bubbling on both roof rails after reading posts on here.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 6 Years?

    DEALER APPROACHED: Birmingham Audi(Solihull)

    OUTCOME: APPROVED - All fixed up including a complete rear quarter panel respray with good customer service, despite the car not having fAudiSH.
    Last edited by jojo; 19th June 2009 at 14:07.



    99' Audi S3(APY) - Brilliant Black Click>>>Going Sideways vid!
    You've got to have a laugh! For Sale:LCR Brakes - £400



  12. #11
    3rd Gear

    Status
    Offline
    Join Date
    Aug 2004
    Posts
    526
    sorry forgot to ask to put in when the request went in - have amended original post
    m19lte likes this.

  13. #12
    markyp2002's Avatar
    2nd Gear

    Status
    Offline
    Join Date
    Oct 2006
    Location
    Burntwood
    Posts
    301
    YEAR AND VEHICLE MODEL: 2000 S3 Quattro

    DETAILS OF RUST FOUND: Bubbling on passenger roof rails.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 7 months

    DEALER APPROACHED: Sutton Coldfield Audi

    OUTCOME (APPROVED, REFUSED), REASON FOR REFUSAL: Approved, took 5 days to respond after first reporting, accepted and is going in on the 26th June for the work to be done! Im on holiday for two weeks from then, but Audi offered to do it sooner if required, well pleased with the service!
    A4 B7 2.0 TDi S-Line Special Edition Gloss Red, BOSE, 18" Black RS4s, Black / Grey Leather, Sat Nav

  14. #13
    A3Tom's Avatar
    Smell my finger.

    Status
    Offline
    Join Date
    Mar 2009
    Location
    Solihull
    Posts
    3,509
    HOME TOWN - Solihull

    YEAR AND VEHICLE MODE - 2000 A3 1.8T Sport

    DETAILS OF RUST FOUND - Small paint blisters along both sides of roof trim above rear windows

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - About 3 weeks after some research on the internet it went in to get looked at

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 6 months

    DEALER APPROACHED - Birmingham Audi (Shirley, Solihull)

    OUTCOME (APPROVED, REFUSED) - Approved following a report being sent to Audi HQ from the dealer. NO PAINT THICKNESS MEASURED...just a chap having a look at it in the workshop with me present. Took about 5 mintes for him to say "I'll call you when the report comes back".

    REASON FOR REFUSAL - N/A

    DATE OF CLAIM - August 2007 - took about a week to get approved and they had the car for about 10 days. It would have been quicker but the work from the bodyshop didnt get passed the dealers quality control so it was sent back to be done again. Very good job, great service.
    Last edited by A3Tom; 19th June 2009 at 17:59.
    2000 Audi A3 1.8T Sport - Custom Code Phase 1 remap / Custom Stainless Catback Exhuast / MKII 18" RS4 Reps / Wietec Ultra GT40mm / KW ARB's / Forge TIP / Forge 007 / Green Panel Filter / EBC Greenstuff pads / 312mm S3 front brake upgrade / Aero Wipers / LED Interior Lights / LED Side Repeaters / Face Lift Rear Lights and covered in Dodo Juice

  15. #14
    Reverse Gear

    Status
    Offline
    Join Date
    May 2009
    Location
    London
    Posts
    29
    HOME TOWN - London

    YEAR AND VEHICLE MODE - 2000 A3 1.8T Sport

    DETAILS OF RUST FOUND - Very minor paint blisters along both sides of roof trim

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - About 5 months (didn't know I could claim until i found this website)

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 6 months

    DEALER APPROACHED - Chingford Audi

    OUTCOME (APPROVED, REFUSED) - Approved in 3-4 days following a report being sent to Audi HQ from the dealer.

    REASON FOR REFUSAL - N/A

    DATE OF CLAIM - 28 May 2009
    2000 AUDI A3 1.8 Turbo Sport- VMaxx Coilovers, Whiteline Front Anti Roll Bar, FK Strut Brace, Forge Split R Dump Valve, Apiro Carbon Fibre Induction Kit., 18"BBS LM reps
    Coming Soon-Whiteline Rear ARB , Vortex Exhaust

  16. #15
    spiker's Avatar
    usually growling at something

    Status
    Offline
    Join Date
    Jul 2005
    Location
    Thornbury
    Posts
    200

    Warranty work for rust on roof

    Put claim in for rust on the NS roof rail

    4 weeks later - no response from Audi

    Chased them and it was booked in for 3 weeks ahead - claim approved

    I collect it tomorrow - fingers crossed

    2001 S3 225 80K
    If you aint first you're last

  17. #16
    voorhees's Avatar
    Moderator

    Status
    Online
    Join Date
    Dec 2005
    Location
    Leafy Warwickshire
    Posts
    14,897

    Thumbs up

    YEAR AND VEHICLE MODE -2002 S3

    DETAILS OF RUST FOUND -barely visible by eye,bubbling to roof rails both sides

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT -straight away as I was at the Dealers bodyshop and they mentioned the flaw...which was nice

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME -2 and a half years

    DEALER APPROACHED -Listers Audi in Coventry

    OUTCOME (APPROVED, REFUSED) -Approved,roof rails dug out and replaced and resprayed

    DATE OF CLAIM -28th June 2008

  18. #17
    1st Gear

    Status
    Offline
    Join Date
    Jun 2009
    Location
    North Cornwall
    Posts
    171
    HOME TOWN -

    YEAR AND VEHICLE MODE -

    DETAILS OF RUST FOUND -

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT -

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME -

    DEALER APPROACHED -

    OUTCOME (APPROVED, REFUSED) -

    REASON FOR REFUSAL -

    DATE OF CLAIM -

    ---------------------------------------------

    Use the above as a template. Might be an idea to add the template to the original post.

    ALSO, it might be worth seeing any pictures of rust that has been refused AND/OR accepted so that we know what is or isnt acceptable to Audi.
    Last edited by Boro&Beth; 19th June 2009 at 20:30.

  19. #18
    1st Gear

    Status
    Offline
    Join Date
    Jun 2009
    Location
    North Cornwall
    Posts
    171
    HOME TOWN - Truro, Cornwall

    YEAR AND VEHICLE MODE - 2000 S3

    DETAILS OF RUST FOUND - Roof rail, bottom of rear quarter panel infront of rear wheel

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 2 weeks

    DEALER APPROACHED - Carrs Truro

    OUTCOME (APPROVED, REFUSED) - No decision made yet

    REASON FOR REFUSAL - TBA

    DATE OF CLAIM -12/6/09

  20. #19
    jimbobery's Avatar
    S3

    Status
    Offline
    Join Date
    May 2008
    Posts
    257
    HOME TOWN - Northampton

    YEAR AND VEHICLE MODE - 01 S3

    DETAILS OF RUST FOUND - Passenger roof rail

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 2 months, Nov 08 to Jan 09, but left it that long because of a busy xmas. Dealer didn't ask how long I knew about it though

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 9 months

    DEALER APPROACHED - Audi Northampton

    OUTCOME (APPROVED, REFUSED) - Approved

    REASON FOR REFUSAL -

    DATE OF CLAIM - Jan 09

    ... but the work went to Audi's approved body shop Castle Coachworks in Northampton and they did a thoroughly **** job. The work they did on the roof was fine, and they re-lacquered both the rear quarters to the bottom so it all matched. This was fine except that under the side strip on the rear quarters they hadn't rubbed off all the water marks from where they'd cleaned it before they lacquered it, so I've got dirty water marks under the lacquer!!!!
    I didn't noticed when I signed for the work because I was mainly looking at the roof but also it didn't come back cleaned and had been in the rain so I doubt I'd have spotted it anyway. Now when I clean the car both these areas on the rear quarters look like I missed them when cleaning!

    If you are lucky enough to get your claim approved make sure they do a good job before you sign!

    I haven't gone back to Audi yet so they might get it sorted if I claim but the work was done Jan/Feb 09 and I only noticed in May. To be fair the dealer was very helpful and accommodating, its just their approved bodyshop seem very unprofessional.

    I'm not too gutted as I was having bumpers and bonnet done at my friends bodyshop anyway (mates rates), so now I'm having the whole car except the roof done, but would be gutted if I didn't have this option and was stuck with it or having to pay full price to get it sorted; the half washed look isn't good!

  21. #20
    cjhill's Avatar
    hmmmmm interesting.

    Status
    Offline
    Join Date
    Aug 2005
    Location
    UK, South
    Posts
    335
    HOME TOWN - Poole

    YEAR AND VEHICLE MODE - 2001 S3

    DETAILS OF RUST FOUND - Passenger roof rail (both sides)

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - About 6 months

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 3 years

    DEALER APPROACHED - Audi Poole

    OUTCOME (APPROVED, REFUSED) - Approved

    REASON FOR REFUSAL -

    DATE OF CLAIM - 2006, 2007 and 2009

    Initially the first person at the dealer said there i nothing they can do. I asked for a second opinion and that resulted in 'yeh no problem - we see this all the time, go to our approved body repair people'. They sent an 'audi paint guy' out who took one look and booked the car in the for work.

    Had to have both sides done again due to return of the bubbling - but i suspect thats just bad luck / poor first repair rather than directly related to the above thread. They have put i right now though.

    Minimal effort to get it all sorted though.
    Call of Duty Zombie Slasher.

  22. #21
    Sandip's Avatar
    6th Gear

    Status
    Offline
    Join Date
    Nov 2006
    Location
    Greater Manchester
    Posts
    2,379
    HOME TOWN - Greater Manchester

    YEAR AND VEHICLE MODE - 01 S3, Nogaro Blue

    DETAILS OF RUST FOUND - Passenger roof rail

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 2 months

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 3 months

    DEALER APPROACHED - Smith Knight Fay vw/audi Bolton

    OUTCOME (APPROVED, REFUSED) - Refused

    REASON FOR REFUSAL -Said the warranty is for perforation not for surface bubbling, told me the car may of had a roof rack

    DATE OF CLAIM -
    3.2 V6 with Custom Code VVT Attack Software


  23. #22
    Reverse Gear

    Status
    Offline
    Join Date
    May 2009
    Posts
    24
    YEAR AND VEHICLE MODEL: 52 a3 1.8t
    DETAILS OF RUST FOUND: Bubbling on o/s roof rail.
    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 1 month
    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 6 weeks
    DEALER APPROACHED: Tonbridge Audi
    OUTCOME (APPROVED, REFUSED), APPROVED
    REASON FOR REFUSALte: N/A

    Great service, they lent me a new a3 1.9tdi (lovely car) I had the car 7 days but they waived 2 days of the insurance excess reducer cost, as there was a problem at the garage. Very happy.

  24. #23
    666markyboy's Avatar
    5th Gear

    Status
    Offline
    Join Date
    Mar 2008
    Location
    Oldham, Manchester
    Posts
    1,110
    YEAR AND VEHICLE MODEL: 1999 A3 Turbo Quattro Sport

    DETAILS OF RUST FOUND: Very slightBubbling on passenger roof rails & bttm of both doors

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 2 weeks

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 7 months

    DEALER APPROACHED: Stockport Audi and then again at Manchester Audi

    OUTCOME (APPROVED, REFUSED), REASON FOR REFUSAL: Refused i guess as they never got back in touch, either of them, Manchester said it would get refused because i did not have a full Audi Service History, they said it came under duty of care by the owner...
    1999 A3 Quattro 1.8T Pics >>HERE
    2002 A4 Avant quattro 1.9 TDi

  25. #24
    Neutral

    Status
    Offline
    Join Date
    Jul 2004
    Location
    Reading
    Posts
    81
    YEAR AND VEHICLE MODEL: 2001 S3

    DETAILS OF RUST FOUND: Very slight Bubbling on passenger roof rail

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 1 weeks

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 17 months

    DEALER APPROACHED: Reading Audi

    OUTCOME (APPROVED, REFUSED), Approved roof was never paint tested only photographed, car was pretty much resprayed by the time the additional work I wanted was done (bumpers sprayed and tail gate) I'm very pleased.










  26. #25
    1st Gear

    Status
    Offline
    Join Date
    Oct 2007
    Posts
    111
    YEAR AND VEHICLE MODEL: 1998 a3 1.8t

    DETAILS OF RUST FOUND: Bubbling of rust on both roof rails

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 1 weeks

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 1 month

    DEALER APPROACHED: Bristol Audi

    OUTCOME (APPROVED, REFUSED), Refused, rust was not reported when it 1st appeared.

  27. #26
    jojo's Avatar
    S3 Drift King!

    Status
    Offline
    Join Date
    Sep 2003
    Location
    Solihull, Midlands
    Posts
    25,511
    Quote Originally Posted by jojo View Post
    Birmingham Audi in Solihull? I had no problems getting my warranty claim through there, the guy was pretty helpful actually.

    YEAR AND VEHICLE MODEL: 1999 S3 (Approx 52k miles at the time, and purchased as an Audi Approved car back on 2001 with 25k miles)

    DETAILS OF RUST FOUND: Bubbling on both roof rails after reading posts on here.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 6 Years?

    DEALER APPROACHED: Birmingham Audi(Solihull)

    OUTCOME: APPROVED - All fixed up including a complete rear quarter panel respray with good customer service, despite the car not having fAudiSH.
    Thought I'd add some pics from my car.

    Bubbling edge.



    Resprayed roof on the day of pick up(Don't have any close ups - sorry)



    99' Audi S3(APY) - Brilliant Black Click>>>Going Sideways vid!
    You've got to have a laugh! For Sale:LCR Brakes - £400



  28. #27
    3rd Gear

    Status
    Offline
    Join Date
    Aug 2004
    Posts
    526
    Cheers JoJo - totally infuriating though as mine is nowhere near as bad as that and has been rejected as "there too long"!!

    I will let this thread grow for 2-3 weeks before compiling results and formulating a plan of action.

    Thanks to all for contributions.

  29. #28
    1st Gear

    Status
    Offline
    Join Date
    Jun 2009
    Location
    North Cornwall
    Posts
    171
    We'll be ringing Audi tomorrow to get the latest on our claim. Weve since found more rust on the other side now, so if they decline, we'll get them to take pics of that too. Make them work for their money.

  30. #29
    Mike071288's Avatar
    1st Gear

    Status
    Online
    Join Date
    Dec 2008
    Posts
    244
    Quote Originally Posted by bantam1 View Post
    Cheers JoJo - totally infuriating though as mine is nowhere near as bad as that and has been rejected as "there too long"!!

    I will let this thread grow for 2-3 weeks before compiling results and formulating a plan of action.

    Thanks to all for contributions.
    Sounds like a good idea mate, i wish you the best of luck, but i think i have given up with audi, think im going to just take my car to a body shop.

    But let us know how you battle with them goes.

  31. #30
    Typhoon's Avatar
    Reverse Gear

    Status
    Offline
    Join Date
    Dec 2008
    Location
    South Africa
    Posts
    16
    Had a rust issue in both my roof rails at the rear end. Took the vehicle to my Audi dealer, they informed Audi South Africa and arranged a date to inspect my car and see if it was not in a accident. When they were happy that it was not they approved the claim on the paint and repaired my roof on there warranty.

    My car : A3 1999
    Date fixed : 2007
    A3 8L 1.8T 99
    DP with complete 63mm exhaust
    40mm lowered, 18' RS4 Mattblack
    Forge Splt-R, N75J
    Port Tuned by FRC

  32. #31
    Neutral

    Status
    Offline
    Join Date
    Jan 2007
    Location
    Somerset
    Posts
    42
    YEAR AND VEHICLE MODE - 2001 A3, 1.9 TDi

    DETAILS OF RUST FOUND - Light bubbling under paint (2cm long) Passenger side.

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 1 Week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 3 Year's

    DEALER APPROACHED - Bristol Audi

    OUTCOME (APPROVED, REFUSED) - Been told its likely to be refused, told to go back for second oppinion.

    REASON FOR REFUSAL - Small patch of lower rear quater has had a respray, even though the affected area is original paint. Apparently the complete panel must have original paint.

  33. #32
    1st Gear

    Status
    Offline
    Join Date
    May 2009
    Location
    Midlands
    Posts
    197

    s3 roof rust

    HOME TOWN - Rugby

    YEAR AND VEHICLE MODE - 2000 x S3


    DETAILS OF RUST FOUND - driver side roof rail rust

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 4 weeks

    DEALER APPROACHED - Listers Coventry

    OUTCOME (APPROVED, REFUSED) - REFUSED

    REASON FOR REFUSAL - Said rust had been there too long

    DATE OF CLAIM - June 2009

  34. #33
    Reverse Gear

    Status
    Offline
    Join Date
    Aug 2004
    Posts
    4

    Do the honourable thing please Audi

    Sorry but how the fck can the rust be there too long? How can they prove this, what equates 'too long'
    Im off this weekend to make a claim on the bubbles on my offside drivers door (near lower trim) wish me luck! (will post back results in correct form).

  35. #34
    jojo's Avatar
    S3 Drift King!

    Status
    Offline
    Join Date
    Sep 2003
    Location
    Solihull, Midlands
    Posts
    25,511
    Quote Originally Posted by Whorpheus View Post

    REASON FOR REFUSAL - Small patch of lower rear quater has had a respray, even though the affected area is original paint. Apparently the complete panel must have original paint.
    I have to say I was optimistic about my warranty claim, I had the whole right hand side of my car resprayed in the past, and told the warranty guy about it also. I said if it was going to be a problem, I will just get it fixed myself, but to my suprise, they put it through!



    99' Audi S3(APY) - Brilliant Black Click>>>Going Sideways vid!
    You've got to have a laugh! For Sale:LCR Brakes - £400



  36. #35
    jojo's Avatar
    S3 Drift King!

    Status
    Offline
    Join Date
    Sep 2003
    Location
    Solihull, Midlands
    Posts
    25,511
    Quote Originally Posted by Kryten View Post
    Sorry but how the fck can the rust be there too long? How can they prove this, what equates 'too long'
    Im off this weekend to make a claim on the bubbles on my offside drivers door (near lower trim) wish me luck! (will post back results in correct form).
    I doubt very much you will get a warranty claim for that part of the car, have a read HERE.



    99' Audi S3(APY) - Brilliant Black Click>>>Going Sideways vid!
    You've got to have a laugh! For Sale:LCR Brakes - £400



  37. #36
    s3 Hoggy's Avatar
    Whats going on???

    Status
    Offline
    Join Date
    Apr 2009
    Location
    Oxford
    Posts
    1,653

    My Social Networking

    Visit s3 Hoggy's Instagram Channel
    HOME TOWN - Oxford

    YEAR AND VEHICLE MODE - 02 s3

    DETAILS OF RUST FOUND - Passenger roof rail, they treated and spayed both sides

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT - 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME - 3 months

    DEALER APPROACHED - Audi Newbury

    OUTCOME (APPROVED, REFUSED) - Approved

    REASON FOR REFUSAL -

    DATE OF CLAIM - May 09

    ...Went to ridgeway vag group bodyshop, picked my car up and there was a slight dent in the drivers door, they tried telling me that it must have been there before it went in for the work! I was not happy as I knew there was no dents or dings anywhere on my car. After quite a heated discussion with the manager he backed down and said they would fix it-as if they were doing me a favour! but when i eventualy did get it back it was spot on, had both rear quarters and doors and front wings re-spayed to blend in. They told me they had to do the extra work as the new lacker makes the paint look more blue- anybody else heard this?

    Happy now anyway thanks to the original thread for bringing it to my attention,

    Cheers Matt
    Last edited by s3 Hoggy; 26th June 2009 at 16:15.
    2002 S3 REVO
    Milltek, Sachs Organic clutch, 007p, Genuine RSTT's, BBS RS2's
    Koni FSD & H&R springs, Neuspeed 22mm rear ARB, KW tie arms
    LCR Brembo's with DS2500's & Paul's 300mm Rear disc kit,
    Michelin Pilot Sport 3's,Badger5 V2.2 Jetex filter & heatshield


  38. #37
    Effect's Avatar
    2nd Gear

    Status
    Offline
    Join Date
    Apr 2007
    Location
    Derbyshire
    Posts
    469
    HOME TOWN: Ashbourne
    YEAR AND VEHICLE MODEL: Audi S3 'Y Reg' 2001
    DETAILS OF RUST FOUND: Rust on gutter rails on roof (usual place)
    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT: not 100% sure on this, was a while but was never a factor when I approached Audi
    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME: 2 Years
    DEALER APPROACHED: Audi Derby
    OUTCOME (APPROVED, REFUSED),Approved
    REASON FOR REFUSAL:N/A
    DATE OF CLAIM: Not 100% sure, was a couple of weeks before it went into Audi which was the start of this week, 22/06/09

    I originally approached audi a couple of weeks ago, a guy came out and took pictures of the bubbling, then I got a call to say the work had been approved I took it in last Saturday, was given an A4 estate courtesy car which they sold whilst I still had it so drove 40 miles to where I work to change it for an A3, they then rang me today and gave me the option of having my car delivered to me (again 40 miles from them) which they have.
    I am no paint expert but it looks like a very very godo job.
    I know they have resprayed the entire roof and some if not all of the rear quarters.
    Worth noting that at no point was a paint gauge mentioned.

    Regards
    James

  39. #38
    kip
    Neutral

    Status
    Offline
    Join Date
    Mar 2009
    Posts
    37

    recurrence of the bubbling paint!

    Have noticed that the warrenty work done last year to my roof has started to show small bubbles again!. Have been back today and the bloke will submit a claim to audi and will let me know the outcome soon. I think others who have had this work done should look closely again for any recurrence. Rust is like cancer and very hard to get rid off.

  40. #39
    dan-quattro's Avatar
    1st Gear

    Status
    Offline
    Join Date
    Sep 2008
    Location
    Staffs
    Posts
    149
    I approached Stafford Audi with a rusty boot, where the rubber seal sits between the bottom of the glass and the boot.

    They photographed it and within 1 week I was called and told it had been approved and a week later the boot was replaced at Swansway in Crewe, and they even collected the car and delivered it back to me

    The car is 7 years old. They did however ask to see my service stamps and they had to photocopy hese to fax to Audi to begin the claim. Apparently I was told they had to all be Audi stamps and if they weren't then the claim could well be thrown out. Of my stamps only 1 wasn't an Audi one.
    Audi S3 2001 AMK, Milltek Cat-Back Exhaust, 18" TT Wheels, Black Leather Recaro, x1 Very Happy Driver

  41. #40
    scott_johnson's Avatar
    Audiless

    Status
    Offline
    Join Date
    Jan 2008
    Location
    Bingley
    Posts
    875
    Has anybody got the criteria for the warranty?... i.e if it states how long you can leave it before claiming?

    I have nearside and offside rear quaters rusted and nearside roof rails. Theyve accepted offside but refused nearside as it wasnt spotted soon enough, but was spotted at the same time as the offside!!

    Then they made up some bull sh*t that the area was too small to do which contredicts there approval on the offside as thats an even smaller area!! There fobbing me off every way possible so have sent an email to customer services!!

    AUDIS REALLY DOING MY FU*KING HEAD IN!!!

    SJ

 

 
Page 1 of 22 1234567811 ... LastLast

Similar Threads

  1. *Update* Audi 12 year Anti-Corrosion Warranty.
    By jojo in forum A3/S3 Forum (8L Chassis)
    Replies: 38
    Last Post: 18th August 2007, 13:47
  2. anti corrosion warranty
    By yendall24 in forum A6/S6/Allroad forum (C5 Chassis)
    Replies: 2
    Last Post: 18th March 2007, 21:18
  3. Anti corrosion warranty
    By rodenal in forum A3/S3 Forum (8L Chassis)
    Replies: 13
    Last Post: 6th March 2007, 23:09
  4. Anyone claimed on the 10 year anti corrosion warranty?
    By Markb in forum A3/S3 Forum (8L Chassis)
    Replies: 5
    Last Post: 9th March 2005, 23:44
  5. Anti-corrosion warranty
    By [Dave B] in forum A3/S3 Forum (8L Chassis)
    Replies: 1
    Last Post: 10th March 2003, 17:34

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Single Sign On provided by vBSSO

Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.

Content Relevant URLs by vBSEO