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Thread: Anti-corrosion warranty results - Please post here

  1. #521
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    Latest update. Audi have said it is a paint defect (poor adhesion). Surely this was at manufacture, nothing I could have done about it. A few other avenues to explore I think

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  3. #522
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    Quote Originally Posted by salona View Post
    Just back from getting the corrosion assesed. Guy said that he would get back to me within a week but advised that the bubbling on the rear quarters probably wouldn't get done under warranty as it was zinc inclusion. WTF! Zinc inclusion occurs if the zinc is not washed off properly prior to the galvanizing process so to me this is obviously a warranty issue. Looks like I'm going to have a bit of a fight on my hands with this particular dealership.
    Just had small blisters seen to on my 04 A3 by a guy from the Audi body shop in Aberdeen. He had a quick look and said that this was "Zinc inclusion" and is only covered under paint warranty not corrosion warranty therefore this would not be covered. Seems to be there favourite excuse here! Im Furious.
    Last edited by Sheltie333; 21st March 2011 at 19:33.

  4. #523
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    I have sent a email to BBC Watchdog and Sunday post Raw Deal, nothing to lose. I am only sticking to the facts. I spoke to trading standards and if you bought the car from a dealer (within 5 years) you claim under the consumer act. It may mean taking them to court. I am just not prepared to accept thier excuses without a fight. Perhaps if more people were to high light the issues to the likes of Watchdog, Audi would be a bit more willing to accept blame, but it is really up to you. I am not giving up easy
    Last edited by dode; 21st March 2011 at 20:52.

  5. #524
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    Quote Originally Posted by salona View Post
    Just back from getting the corrosion assesed. Guy said that he would get back to me within a week but advised that the bubbling on the rear quarters probably wouldn't get done under warranty as it was zinc inclusion. WTF! Zinc inclusion occurs if the zinc is not washed off properly prior to the galvanizing process so to me this is obviously a warranty issue. Looks like I'm going to have a bit of a fight on my hands with this particular dealership.
    Just heard from the bodyshop in Aberdeen that Audi are only prepared to cover 70% of the repair cost which is b******t!!
    The bottom of my drivers door is rotten! Surely it is either warranty or not, how can it be 70% warranty?

  6. #525
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    2000 S3 - Rust on roof rails (under paint)

    DECLINED - on the basis that it is apparenlty a paint defect... REALLY!? But as a 'good will' gesture will cover 70% which will be 270 odd... yeh ok... I have had a quote of 100. I think I know which I'll go for!!!


  7. #526
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    i went to see audi at sheffield and they say that there only covered for 10 years. how true is this?

  8. #527
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    i had my car in at Audi last week and i asked them about the roof rails on my 8L S3 and they took photos and did a report and sent it off and im just waiting to hear back.

    although the guy did use the phrase good will gesture when mentioning cost but didn't mention a price, so it doesn't look like there planning on doing mine for free :-(

  9. #528
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    Update with picture

    Well it has definitely been declined. Poor paint adhesion at the manufacturing stage. Audi thinks this is ok for this to happen and can happen to any car apparently. I think i will go and buy a 10 year old Fiat, the paint will be better than Audi's. I have started a Facebook campaign to warn others how poor Audi are.
    Last edited by dode; 29th March 2011 at 18:02.

  10. #529
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    Could do with resizing that mate, that is neglect from the owner too IMO

  11. #530
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    Point 1 you have a clue

    Point 2 you dont

    That rust that you see is only been visible for a month, since the paint fell off. Believe what you want but I know what happened "poor paint adhesion" ie, from new!!!!!
    Last edited by dode; 29th March 2011 at 18:05.

  12. #531
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    Lol its not up to me to believe anything, im just pointing out it looks like neglect from the 1 picture you have posted, i dont work for Audi and i wish you would have got a result.....sorry mate

  13. #532
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    Not neglect I assure you

  14. #533
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    Quote Originally Posted by dode View Post
    Not neglect I assure you
    Ok,

  15. #534
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    ive recently brought an 8l a3 and noticed this rust on passenger side roof rail while polishing it. just found out about the warranty and found this thread. has anyone had work approved with mods? as ive only just fitted coilovers the day i found the rust and was told about the 12 years!
    ive been told my local audi in bury st edmunds can be real stuck up gits so cant see me having much luck. cars 2002 2 owners but ive only had it 2 months but it was a lease car i believe so has had loads audi service history etc
    thanks in advance

  16. #535
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    Quote Originally Posted by salona View Post
    My 2000 A3 is going in to be assessed by Aberdeen Audi at lunch time today. I'm not expecting a satisfactory result though as Aberdeen Audi think that they are untouchable due to the sheer volume of Audi's that are on the road in this area.
    A colleague of mine went to buy an A1 recently and tried to haggle a bit with the salesman who promptly told her that there was no deal to be had as Audi's sell themselves in Aberdeen and he didn't have to sell to her as someone else would snap it up within hours. If you see the number of Audi's on the road up here, I would tend to agree with the salesman.
    I had my 2007 Audi A3 assessed at John Clark's bodyshop last Monday, after having picked it up from Specialist Cars VW on March 1st, then realising that 3 of 4 wheels arches were beginning to rust. My boyfriend used to be a sprayer so he had a look at it and realised that the front wings have been painted previously - very badly.

    I am waiting for them to get back to me - boyfriend has been on the phone a couple of times and they said they will get back to me today or tomorrow so now they have until lunchtime tomorrow and one of us will be on the phone to them again.

    I am NOT accepting this on a 4 year old car - if they decide they aren't repairing it, they can have their car back! I am worried that they will refuse to repair it as it has clearly been painted before... Let's watch the space!

  17. #536
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    just for info.

    Chelsey Allott has been on it for me and very friendly she is too. She has arranged for me to have my car assessed at Newton Abbott. problem is that the paint guy is helpfully only in on wednesday and always takes his lunch break which means that i have to take time of work. won't give me a courtesy car either. Anyone else think they are trying to make it hard?

    i honestly believe if i rocked up in my car they would tell me where to go as it needs a full repray really and they would think i was taking the pee.

    not sure if to bother or not really. If it was the weekend i would, but its not...

    Steve

    edit:i'll take a snap later and see what you guys think.
    Genuine Audi Pink A3 1.8T, stage 1 remap. Genuine Audi bodykit and Reiger front bumper, 18's, JOM coillies down 50mmish, dewipered, debadged, 007P, K&N, Janspeed exhaust, Bose and a few other bits and bobs!


    WANTED: rubber mat which sits under ashtray in cubby hole
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  18. #537
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    Quote Originally Posted by han View Post
    I had my 2007 Audi A3 assessed at John Clark's bodyshop last Monday, after having picked it up from Specialist Cars VW on March 1st, then realising that 3 of 4 wheels arches were beginning to rust. My boyfriend used to be a sprayer so he had a look at it and realised that the front wings have been painted previously - very badly.

    I am waiting for them to get back to me - boyfriend has been on the phone a couple of times and they said they will get back to me today or tomorrow so now they have until lunchtime tomorrow and one of us will be on the phone to them again.

    I am NOT accepting this on a 4 year old car - if they decide they aren't repairing it, they can have their car back! I am worried that they will refuse to repair it as it has clearly been painted before... Let's watch the space!
    Just got a response from Audi, seems to be their standard response now:

    Thank you for your email, please accept my apologies in the time it has taken to respond.

    After investigating your case, the initial contribution of 70% will be final. The reason for this is due to the fact that the repair needed is a paintwork defect rather than corrosion, as you are aware paintwork warranty is only for a period of three years which has now expired. However we are offering 70% to assist our loyal customer's with the repair cost.

    Each case/customer is looked at on an individual basis and for this reason I am unable to discuss previous offers made.

    Photographs and full reports are sent through to our warranty department who asses all the information and will make a decision based on their technical expertise and decide whether this is a warrantable repair or not.

    When a repair is not covered Audi will look at customer loyalty and the age and mileage of the vehicle to establish whether a goodwill contribution can be made.

    I understand this is not the response you were hoping for.

    Kind regards

    Chelsey Allott
    Customer Relations Manager

  19. #538
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    Quote Originally Posted by dode View Post
    Well it has definitely been declined. Poor paint adhesion at the manufacturing stage. Audi thinks this is ok for this to happen and can happen to any car apparently.

    Getting 2 new wings fitted on Monday, not by Audi, I am not paying them to correct their poor workmanship

  20. #539
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    I took my 51 plate s3 down to coulsdon audi around 3 and a half weeks ago to get their warranty man to have a look at some small bubbling (about the size of a small pea) beginning to appear on the roof rails, one each side. I got a phone call yesterday saying that audi are prepared to pay for 70% of the repair out of good will but due to the age and millage of the car i will have to pay 30%. Having told them that the car is still well within its 12 year warranty and the millage was irrelevant i was then informed it was only a 10 year anti corrosion warranty on my car!? Either their warranty man is very stupid and doesn't know the warranty that came with my car or, as he didnt flag up this minor point when he inspected my car, they are just trying to riggle out of paying out for a warranty claim on a car they are unlikely to make any more money on.

    At the time i didnt have the cars paper work with me so i couldnt be sure if it did or not but i told him i was not going to except that anyway because the car is 9 not 10. As a result he is emailing audi to forward my response... Watch this space

    Ill post the conclusion as soon as i hear anything.

  21. #540
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    i took my car to audi sheffield and they said that the warranty is for only 10 years. Is this not true then

  22. #541
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    Blimey, I've had mine done twice. once in 2007 and once last year with all the mods done. Passenger side done first and drivers side done last year.

    I feel for the people getting turned down but I had it all done no questions asked. Was told it would take a week to do and was given a brand new S Line A4 to smoke around in whilst they did it.

    That goes to show that there is no continuity between the dealers. Mine was done at Solihull Audi and I cant praise them enough for how hassle free it was to get sorted...they really couldnt do enough. Its just a shame the other dealers are playing their faces about it considering its all the same company
    2000 Audi A3 1.8T Sport - Custom Code Phase 1 remap / Custom Stainless Catback Exhuast / MKII 18" RS4 Reps / Wietec Ultra GT40mm / KW ARB's / Forge TIP / Forge 007 / Green Panel Filter / EBC Greenstuff pads / 312mm S3 front brake upgrade / Aero Wipers / LED Interior Lights / LED Side Repeaters / Face Lift Rear Lights and covered in Dodo Juice

  23. #542
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    Quote Originally Posted by AGU-TURBO View Post
    i took my car to audi sheffield and they said that the warranty is for only 10 years. Is this not true then
    No, it states in the hand book that it's a 12 year anti corrosion warranty and says nothing about being millage limited!

  24. #543
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    has any body got a copy of this? please

  25. #544
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    '02 A3 TDI quattro sport

    8L IS DE BEST

  26. #545
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    Just out of interest whats the longest you guys have had to wait to get a response after the pictures have been taken? My s3 got inspected by Edinburgh Audi on March 30 and i have still had no reply. I phoned a week and a half ago but the paint guy assured me that this was a long and painful process and that they had heard nothing yet. Should i get back on the dog and bone again?

  27. #546
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    yes

  28. #547
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    Quote Originally Posted by scott6452 View Post
    Just out of interest whats the longest you guys have had to wait to get a response after the pictures have been taken? My s3 got inspected by Edinburgh Audi on March 30 and i have still had no reply. I phoned a week and a half ago but the paint guy assured me that this was a long and painful process and that they had heard nothing yet. Should i get back on the dog and bone again?
    i went into Edinburgh Audi in Feb and i still havent heard anything, phoning them and seeing what the score is is high on my list of things i have todo.

    when i spoke to them before they were talking about a "good will gesture" for the roof rail corrosion so not paying for it all which is rediculous

  29. #548
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    Just took mine to Audi in Stockport who sent me to the Smith Knight Fay bodyshop in Audenshaw,

    They took measurements and photo's and told me they would get back to me within 2 weeks.

    Lucy there was very professional and helpful, she assured me the roof would be done on warranty, but the bottom of the drivers door which has bubbled and the slight bubbling on all of the arches might not.
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  30. #549
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    Quote Originally Posted by danger S3 View Post
    i went into Edinburgh Audi in Feb and i still havent heard anything, phoning them and seeing what the score is is high on my list of things i have todo.

    when i spoke to them before they were talking about a "good will gesture" for the roof rail corrosion so not paying for it all which is rediculous
    This is exactly what coulsdon audi said to me! Due to the age and the millage of the car they were only prepared to pay out 70% as a "good will gesture". He then tried telling me the car only had a 10 year warranty as justification for this!

    I said im not prepared to excepted anything other than 100% of the fee being paid for and am still waiting to here back?

  31. #550
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    2001 s3
    bubbling on the roof
    owned for a yaer
    rust been there for probably 5 years
    babraham audi garage fixed the problem straight away under a good will policy couldnt fault them lovley job
    date of claim 09-09-10

  32. #551
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    Quote Originally Posted by salona View Post
    Just got a response from Audi, seems to be their standard response now:

    Thank you for your email, please accept my apologies in the time it has taken to respond.

    After investigating your case, the initial contribution of 70% will be final. The reason for this is due to the fact that the repair needed is a paintwork defect rather than corrosion, as you are aware paintwork warranty is only for a period of three years which has now expired. However we are offering 70% to assist our loyal customer's with the repair cost.

    Each case/customer is looked at on an individual basis and for this reason I am unable to discuss previous offers made.

    Photographs and full reports are sent through to our warranty department who asses all the information and will make a decision based on their technical expertise and decide whether this is a warrantable repair or not.

    When a repair is not covered Audi will look at customer loyalty and the age and mileage of the vehicle to establish whether a goodwill contribution can be made.

    I understand this is not the response you were hoping for.

    Kind regards

    Chelsey Allott
    Customer Relations Manager
    A little update: I informed Audi UK that I wasn't prepared to acccept the 70% goodwill gesture and that I wanted my car independently inspected. After a fair bit of grief it will finally be re-examined by a 3rd party inspector next Thursday.

  33. #552
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    Quote Originally Posted by danger S3 View Post
    i went into Edinburgh Audi in Feb and i still havent heard anything, phoning them and seeing what the score is is high on my list of things i have todo.

    when i spoke to them before they were talking about a "good will gesture" for the roof rail corrosion so not paying for it all which is rediculous
    That doesnt sound too good needing to take my S3 into Edinburgh Audi to get checked.... i too have the roof rail corosion
    I have heard their custommer service isnt up to much.... a friend had bother with her new A4 at Edinburgh Audi....she now takes hers up to Perth Audi even tho its twice as far away
    Anybody else had dealings with Edinburgh Audi on here ?

  34. #553
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    I too have refused their offer. This is simply not acceptable. How they can say it is not corrosion is beyond me!
    '01 AMK, completely standard except for the Ambient Lighting Pack.

  35. #554
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    HOME TOWN; paignton

    YEAR AND VEHICLE MODEL; audi s3 2002

    DETAILS OF RUST FOUND;bonnet-roof rails- rear quarter panel-rear boot lid-passenger door

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT;took 10 months to accepting part of the work

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME;6months

    DEALER APPROACHED;plymouth/newton abbott

    OUTCOME (APPROVED, REFUSED), REASON FOR REFUSAL; DATE OF CLAIM dec 09,boot lid ,quarter panel,door refused due to previous paintwork carried out,but no proof of this

    bonnet,roof rails approved after 10 months of letters and phone calls and making a nuisance of myself but audi approved paint shop work carried out has ruined the whole car and still fighting it,wrong colour shade,roof strips incorrectly fitted,glass not removed,polished over the existing corrosion leaving primer showing,rust on bonnet coming back threw
    u cant win hear ,if the car has paintwork carried out by audi it only has warranty for 2 yrs with the approved paint shop so all other audi warranty is now void?????
    if u paint it ur self audi warranty is void??

    next chapter-will be taking car to the germany audi to highlight the corrosion and disepection and corruption amongst audi uk ,
    and to have my car repaired properly
    i will not let this go

  36. #555
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    HOME TOWN; paignton

    YEAR AND VEHICLE MODEL; audi s3 2002

    DETAILS OF RUST FOUND;bonnet-roof rails- rear quarter panel-rear boot lid-passenger door

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT;took 10 months to accepting part of the work

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME;6months

    DEALER APPROACHED;plymouth/newton abbott

    OUTCOME (APPROVED, REFUSED), REASON FOR REFUSAL; DATE OF CLAIM dec 09,boot lid ,quarter panel,door refused due to previous paintwork carried out,but no proof of this

    bonnet,roof rails approved after 10 months of letters and phone calls and making a nuisance of myself but audi approved paint shop work carried out has ruined the whole car and still fighting it,wrong colour shade,roof strips incorrectly fitted,glass not removed,polished over the existing corrosion leaving primer showing,rust on bonnet coming back threw
    u cant win hear ,if the car has paintwork carried out by audi it only has warranty for 2 yrs with the approved paint shop so all other audi warranty is now void?????
    if u paint it ur self audi warranty is void??

    next chapter-will be taking car to the germany audi to highlight the corrosion and disepection and corruption amongst audi uk ,
    and to have my car repaired properly
    i will not let this go

  37. #556
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    HOME TOWN; paignton

    YEAR AND VEHICLE MODEL; audi s3 2002

    DETAILS OF RUST FOUND;bonnet-roof rails- rear quarter panel-rear boot lid-passenger door

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT;took 10 months to accepting part of the work

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME;6months

    DEALER APPROACHED;plymouth/newton abbott

    OUTCOME (APPROVED, REFUSED), REASON FOR REFUSAL; DATE OF CLAIM dec 09,boot lid ,quarter panel,door refused due to previous paintwork carried out,but no proof of this

    bonnet,roof rails approved after 10 months of letters and phone calls and making a nuisance of myself but audi approved paint shop work carried out has ruined the whole car and still fighting it,wrong colour shade,roof strips incorrectly fitted,glass not removed,polished over the existing corrosion leaving primer showing,rust on bonnet coming back threw
    u cant win hear ,if the car has paintwork carried out by audi it only has warranty for 2 yrs with the approved paint shop so all other audi warranty is now void?????
    if u paint it ur self audi warranty is void??

    next chapter-will be taking car to the germany audi to highlight the corrosion and disepection and corruption amongst audi uk ,
    and to have my car repaired properly
    i will not let this go

  38. #557
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    best advise-when audi take paint depths reading make sure u take pictures of them taking pictures and either make a note of paint depths or get a copy as they like to make up readings to suit

  39. #558
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    HOME TOWN; Bridgwater Somerset

    YEAR AND VEHICLE MODEL; audi s3 2001

    DETAILS OF RUST FOUND; roof rails BOTH SIDES

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; 1 month

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 2 months

    DEALER APPROACHED; Taunton Audi

    OUTCOME (APPROVED, REFUSED), Eventually approved under goodwill I have to pay 30%. I dont have full Audi SH and the car has had paint before, quite badly too. The whole quarter panels and possibly roof have to be painted, went to bodyshop today prior to accepting the warranty claim as I wanted to be 100% sure i was getting what i am paying for. Also got a courtesy car, with a 1500quid excess!

    DATE OF CLAIM MAY 2011

  40. #559
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    HOME TOWN; Woodford Green

    YEAR AND VEHICLE MODEL; Audi s3 2001

    DETAILS OF RUST FOUND; roof rails BOTH SIDES

    TIME TO WARRANTY CLAIM FROM FIRST NOTICING IT; 1 week

    HOW LONG YOU HAD OWNED THE VEHICLE AT THIS TIME; 2 Weeks ( second time round)

    DEALER APPROACHED; Chingford Audi

    OUTCOME (APPROVED, REFUSED), Approved, the day after I had it looked at, Audi stated that they will cover 70% of the cost with me having to pay the remaining 30% at a cost of £374. This works covers 1/2 inch either side of the roof rails. Seems a bit steep to me, but then again I've never had paint done before.

    DATE OF CLAIM MAY 2011

  41. #560
    imported_roydonaldson
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    How long does it normally take them to get back to you on this ?

    Took my S3 over to Verve in Wishaw (a VW dealer, but a Audi bodyshop) and it's been weeks since and I've not heard back from them yet ?

    Roy.

 

 

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