Mike071288
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- Joined
- Dec 28, 2008
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Right, i found rust on the roof of my 1999 a3, its on both sides near the guttering. i read on here that it is a common place and should be covered by audi 12 year anti corrosion warranty.
So i took it down to audi chingford, they inspected it. Got a call day after saying that it was rejected as the rust had been there too long. but ive only owned the car for 2 months, so i thought i would write a letter to audi to ask them to reconsider considering the circumstances. (i addressed the letter to the warranty manager)
They got back to me a 2 weeks later (customer service dept) saying that they cannot overide the decision of the warranty dept, so i explained my story and said that i have heard that its a common issue with a3's of this age, but they didn't really care, and kinda denied the fault as there fault. And to add to the insult they tried getting out of it by saying that its a 12 year warranty and this is a 10 year old car.
So ive decided to take this further but compiling a list of people who have this issue and had it fixed and also anyone else has this problem and hasn't taken it to audi yet, with this information and enough evidence i hope to go to watchdog.
Thanks
Mike
So i took it down to audi chingford, they inspected it. Got a call day after saying that it was rejected as the rust had been there too long. but ive only owned the car for 2 months, so i thought i would write a letter to audi to ask them to reconsider considering the circumstances. (i addressed the letter to the warranty manager)
They got back to me a 2 weeks later (customer service dept) saying that they cannot overide the decision of the warranty dept, so i explained my story and said that i have heard that its a common issue with a3's of this age, but they didn't really care, and kinda denied the fault as there fault. And to add to the insult they tried getting out of it by saying that its a 12 year warranty and this is a 10 year old car.
So ive decided to take this further but compiling a list of people who have this issue and had it fixed and also anyone else has this problem and hasn't taken it to audi yet, with this information and enough evidence i hope to go to watchdog.
Thanks
Mike