I spoke to my local Audi centre to report a fault with the paintwork on my 99 Audi A3 1.8T. Bubbling paint work is appearing either side of the roof rails. There is not external damage and is blatently coming from the inside or the roof rail channel. I've seen several people on this forum mentioning the same fault and some of which have had it fixed under the 12 year paint warranty.
A technician came out of the showroom took a brief look made a brief note and submitted the claim ( no photos). Two weeks went by an nothing. I rang them again and they said Audi HQ had not looked at the claim yet but they'd keep submiting until it got answered. A couple of months later I rang again and eventually they managed to find out the claim had been refused by Audi.
They are now saying they can do nothing more, that is it?
I don't understand how they can make a proper assessment of the problem without someone properly looking at it or at least some photos! The guy I spoke said nothing more they could do, speak to audi customer services.
I've not tried customer services yet. HAs anyone had any luck with getting this fixed on a similar aged car? Audi appraently take into consideration age and mileage (86K) of the car within the claim. But this should not matter the car comes with a 12 year paint warranty, it's within that period with no external damage to the areas effected end of story surely? The local agent also tried to tell me the warranty on paint has changed (how can they do that!!)