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  1. #1
    androt's Avatar
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    WARNING - FK coilovers

    Hello,

    Long story short: DO NOT BUY ANYTHING FROM FK-AUTOMOTIVE - a punch of German liars

    My story:

    I bought FK coilovers from FK 1 year and 2 days ago, after using them for 10 months, one of the front shocks started to leak. The next day I sent an e-mail to FK with my claim because I knew that I had a warranty of one year for these. They wanted to see pictures as they could not start the claim file without corresponding pictures. After sending the pictures they promised to send me a replacement in 6 weeks, as my kit was not in stock. 5 weeks after that letter I sent them an e-mail where I wanted to know when exactly they are going to ship. To my surprise their answer was: we can't send you a replacement as your warranty is over, it is only 6 months. I was like WHAT THE HELL? Why did they even need the pictures then, all the details of my purchase were in the first e-mail. Now, if you look FK's website, there is said:

    "Orginal Brand goods
    We sell original FK Automotive products with a minimum Warranty of 6 months."

    Link: FK Automotive Tuning Shop | Our Warranty | purchase online

    Now check out the site on the 3rd of February 2013:

    Link: http://web.archive.org/web/201302030.../Our-Warranty/

    So between now and some time in February, they changed their warranty from 24 months to 6 months and try to deceive me, although I bought them with a one year warranty.

    When I ask them explanations, they only say "Sorry, but we can't do anything in this case"

    If someone wants to read the exchange of letters with FK, it is right here. If you want to see the fun part, skip the first pages and read the last ones:

    conv.pdf - Speedy Share - upload your files here
    1998 A3: FK coilovers, OZ Superturismos in Rimini Red, facelift headlights, LCR splitter, debadged, dewipered, aerowipered

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  3. #2
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    Quote Originally Posted by androt View Post
    Hello,

    Long story short: DO NOT BUY ANYTHING FROM FK-AUTOMOTIVE - a punch of German liars

    My story:

    I bought FK coilovers from FK 1 year and 2 days ago, after using them for 10 months, one of the front shocks started to leak. The next day I sent an e-mail to FK with my claim because I knew that I had a warranty of one year for these. They wanted to see pictures as they could not start the claim file without corresponding pictures. After sending the pictures they promised to send me a replacement in 6 weeks, as my kit was not in stock. 5 weeks after that letter I sent them an e-mail where I wanted to know when exactly they are going to ship. To my surprise their answer was: we can't send you a replacement as your warranty is over, it is only 6 months. I was like WHAT THE HELL? Why did they even need the pictures then, all the details of my purchase were in the first e-mail. Now, if you look FK's website, there is said:

    "Orginal Brand goods
    We sell original FK Automotive products with a minimum Warranty of 6 months."

    Link: FK Automotive Tuning Shop | Our Warranty | purchase online

    Now check out the site on the 3rd of February 2013:

    Link: http://web.archive.org/web/201302030.../Our-Warranty/

    So between now and some time in February, they changed their warranty from 24 months to 6 months and try to deceive me, although I bought them with a one year warranty.

    When I ask them explanations, they only say "Sorry, but we can't do anything in this case"

    If someone wants to read the exchange of letters with FK, it is right here. If you want to see the fun part, skip the first pages and read the last ones:

    conv.pdf - Speedy Share - upload your files here
    That's disgusting! and i was thinking of importing these for my car. Not going to happen now.


    2002 8L A3 1.8T (264WHP / 412NM)

  4. #3
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    thats not good, I had leaking shocked with my Joms and I got replacements within 2-3 working days. end of the day, they are entry level coilovers for our cars. maybe if we got something a little more up market, we would have these issues. well after a years use anyway...
    Word!!!

    My A3/Martys Golf would smash that, and this guys £7000 GT9743 supercharged love machine.

  5. #4
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    Did you buy them direct from FK?
    I quite often say I'm going to do things.

    Then never do them.

  6. #5
    androt's Avatar
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    Cheap, entry level or whatever, it is just rude behaviour and apathy. They could do the same if you have bought some better coilovers, think about it

    Yes, 16Klappe, straight from the FK factory (Tuning Shop | Autoteile bei FK Automotive).
    1998 A3: FK coilovers, OZ Superturismos in Rimini Red, facelift headlights, LCR splitter, debadged, dewipered, aerowipered

  7. #6
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    Quote Originally Posted by androt View Post
    Cheap, entry level or whatever, it is just rude behaviour and apathy. They could do the same if you have bought some better coilovers, think about it

    Yes, 16Klappe, straight from the FK factory (Tuning Shop | Autoteile bei FK Automotive).
    Yeah of course they could!

    I was referring to how long they lasted. end of the day, your a paying customer and the customer is always right. :D
    Word!!!

    My A3/Martys Golf would smash that, and this guys £7000 GT9743 supercharged love machine.

  8. #7
    16Klappe's Avatar
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    If you purchased them from FK then that is in fact total ********.

    Sorry to hear it
    I quite often say I'm going to do things.

    Then never do them.

  9. #8
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    Quote Originally Posted by Paradox1 View Post
    Yeah of course they could!

    I was referring to how long they lasted. end of the day, your a paying customer and the customer is always right. :D
    I just wanted to try and make sure they are crap :D And now, I know... they are crap indeed
    1998 A3: FK coilovers, OZ Superturismos in Rimini Red, facelift headlights, LCR splitter, debadged, dewipered, aerowipered

  10. #9
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    Yeah I here you. What brand are you going to change to now?
    Word!!!

    My A3/Martys Golf would smash that, and this guys £7000 GT9743 supercharged love machine.

  11. #10
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    I don't know yet, I'd like to buy something more expensive, like AP or Weitec but on the other hand I'm a poor student and maybe I should go with JOMs? :D I know that they are crap as well, but it seems they also have a 2 year warranty and this time I will definitely remember to ask some document confirming that. But we'll see, I'm going to see what consumer protection thinks about it
    1998 A3: FK coilovers, OZ Superturismos in Rimini Red, facelift headlights, LCR splitter, debadged, dewipered, aerowipered

  12. #11
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    Handed the case over to a EU consumer protection, we'll see what happens but highly doubtful any positive solution will come.
    1998 A3: FK coilovers, OZ Superturismos in Rimini Red, facelift headlights, LCR splitter, debadged, dewipered, aerowipered

  13. #12
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    If you do get joms, get them from damien at DPM performance.

    when my front coilovers started leaking, he had a replacements out for me in 2 days £60 as they were out of warranty.

    Not bad aft 4 yrs use
    Word!!!

    My A3/Martys Golf would smash that, and this guys £7000 GT9743 supercharged love machine.

 

 

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