You call up a local garage that had your car in for an MOT last year, so guess you'll probably still be on their customer system/CRM. You ask them how much the MOT and service you require would be, well aware that prices on consumables like oil have probably gone up. You get a "what do you think, same as last year" response, followed by a incredibly "can't be arsed, you're wrong" attitude to further questions on the cost of brake pad and disc replacement (I want to supply my own OEM+ items) and finally have a quotation that is double that of any other garage you've rung on your lunch. So of course when I question this cost (calmly I might add), they get even more arsey.
How do these companies survive, in this day and age, when everyone is looking to save a little and also expects "the norm" in terms of attitude and customer service?! It f**king beggars belief.
I'm not asking to have my arse kissed, but does it really take that much to offer the bare minimum in customer service?
So anyway, apart from the fuming ex customer rant, don't use Peter Norris in Clapham.
Tufty, FYI these are the same guys that suggested a forum as scare mongering when I mentioned the potential boost leak (lower power than expected and your comments on the graphs I posted up a while ago). Lesson learnt!