for the history on this, see the "audi dealership woes" thread in the dealership discussion...basically i took my car to a dealership for a simple job and had Ł500 worth of work forced onto me when its proven it was not needed.
ok, update on my case: audi UK customer services have liased with the garage and agreed to refund the cost of the PARTS. NOT the labour involved in fitting the parts that should not have been fitted, or any kind of compensation for charging me Ł400 over the mark. Although they have admitted that the parts replaced were not faulty (they have examined them)
they will not budge on it. In my opinion this is simply NOT Good enough as what kind of repercussions do they see? to me this equates to stealign a TV from a shop, getting caught and giving it back making everything ok. Which is NOT the way the world works!
To this end i have decided to take the matter further and write to the director of the franchise owner regarding this case, but i need a list of stories to back me up...
What i am asking for, is for each and every person on this forum that has had a bad experience with Amersham Audi to write it down here, and PM me with their name and vehicle registration if possible so i can present this to the relevant people. I will not involve any of you any more than this, i promise - it is purely for circumstantial evidence.
Thankyou everybody in advance for your cooperation and help, im on a mission now and im not going to let this one drop.