I swear, I nearly swung for the guy behind the desk at the audi garage this morning.
Car was in to replace 2 coil packs under warranty, and they said they would give a free health check at the same time. The rear bulb needed replacing (which was done about 3 months ago), and I though a £5 max (£2 for bulb, few quid to fit).
He came back with the invoice stating £13.95. I told them charging £12 for replacing a bulb wasnt justified as its just a case of screw driver, unclip, fit bulb push back in. He said the minimum they could charge is 0.1 of an hours labour. Asked for a discount but they declined.
Then he had the audacity to say the cost was justified because they gave me a free health check. I was only there to get new coil packs to replace the faulty ones!! Plus, this health check came back with everything on green, although my wishbone bushes are knackered, knocking and need replacing (powerflex to be ordered shortly), as per the MOT advisory 10 months ago. When I asked him about it, he said that the car would be fine and the technician didnt find anything wrong with the bushes.
So frustrating....ggrrrrrrr...live and learn