EoD
Registered User
Hi guys
RE: GLASGOW AUDI - BRAEHEAD
I recently had my A3 in the local garage to have a bit of work done (warning lights were coming on for no reason, and some sort of ticking noise from front right) and i have to say that when we put it into the garage two months ago, we really thought it would be over and done with in a week flat.
this wasnt the case, today i am on the phone trying to get this thing sorted out once and for all, and between warranty companies and the audi garage not knowing their rear from their elbows (every single time im on the phone to them its a different person who doesnt know the case file and has a different opinion on what the problems are, what the job card says, dates of arrivals of parts, procedural order etc)... and when the warranty company are TRYING to have my car fixed they go and call Audi themselves only to get someone different again spouting crap!
So ... just to name and shame if thats allowed... I wouldnt advise anyone to take their car to GLASGOW AUDI near Braehead shopping centre. They have done nothing but cause us problems and hinder my cars health. (added to which indignity...I always have to call THEM back!!!!! "yes thank you sir we will call you back in ten minutes" .... )
Anyone else having this experience with Audi garages or is it just me? Their customer service seems pretty pish for a company like Audi... i expected more.
Edd
RE: GLASGOW AUDI - BRAEHEAD
I recently had my A3 in the local garage to have a bit of work done (warning lights were coming on for no reason, and some sort of ticking noise from front right) and i have to say that when we put it into the garage two months ago, we really thought it would be over and done with in a week flat.
this wasnt the case, today i am on the phone trying to get this thing sorted out once and for all, and between warranty companies and the audi garage not knowing their rear from their elbows (every single time im on the phone to them its a different person who doesnt know the case file and has a different opinion on what the problems are, what the job card says, dates of arrivals of parts, procedural order etc)... and when the warranty company are TRYING to have my car fixed they go and call Audi themselves only to get someone different again spouting crap!
So ... just to name and shame if thats allowed... I wouldnt advise anyone to take their car to GLASGOW AUDI near Braehead shopping centre. They have done nothing but cause us problems and hinder my cars health. (added to which indignity...I always have to call THEM back!!!!! "yes thank you sir we will call you back in ten minutes" .... )
Anyone else having this experience with Audi garages or is it just me? Their customer service seems pretty pish for a company like Audi... i expected more.
Edd